SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Zimbabwean Dollar (2009) (ZWL)
Albanian Lek (ALL)
Algerian Dinars (DZD)
Angolan Kwanza (AOA)
Argentine Peso (ARS)
Aruban Florin (AWG)
Australian Dollar (AUD)
Azerbaijani Manat (AZN)
Bahamian Dollar (BSD)
Bahraini Dinar (BHD)
Bangladeshi Taka (BDT)
Barbadian Dollar (BBD)
Belarusian Ruble (BYN)
Belize Dollar (BZD)
Bermudan Dollar (BMD)
Bhutanese Ngultrum (BTN)
Bolivian Boliviano (BOB)
Bosnia-Herzegovina Convertible Mark (BAM)
Botswanan Pula (BWP)
Brazilian Real (R$)
British Pound Sterling (£)
Brunei Dollar (BND)
Bulgarian Lev (BGN)
Burundian Franc (BIF)
CNH (CNH)
Cambodian Riel (KHR)
Canadian Dollar (CA$)
Cape Verdean Escudo (CVE)
Cayman Islands Dollar (KYD)
Central African CFA franc (XAF)
Chilean Peso (CLP $)
Colombian Peso (COP)
Comorian Franc (KMF)
Costa Rican Colón (CRC)
Croatian Kuna (HRK)
Cuban Peso (CUP)
Czech Republic Koruna (CZK)
Danish Krone (DKK)
Djiboutian Franc (DJF)
Dominican Peso (DOP)
Egyptian Pound (EGP)
Eritrean Nakfa (ERN)
Ethiopian Birr (ETB)
Euro (€)
Falkland Islands Pound (FKP)
Fijian Dollar (FJD)
Gambian Dalasi (GMD)
Georgian Lari (GEL)
Ghanaian Cedi (GHS)
Gibraltar Pound (GIP)
Guatemalan Quetzal (GTQ)
Guinean Franc (GNF)
Guyanaese Dollar (GYD)
Haitian Gourde (HTG)
Honduran Lempira (HNL)
Hong Kong Dollar (HK$)
Hungarian Forint (HUF)
Icelandic Króna (ISK)
Indian Rupee (Rs.)
Indonesian Rupiah (IDR)
Iranian Rial (IRR)
Iraqi Dinar (IQD)
Israeli Shekel (ILS)
Jamaican Dollar (JMD)
Japanese Yen (¥)
Jordanian Dinar (JOD)
Kazakhstani Tenge (KZT)
Kenyan Shilling (KES)
Kuwaiti Dinar (KWD)
Kyrgystani Som (KGS)
Laotian Kip (LAK)
Lebanese Pound (LBP)
Lesotho Loti (LSL)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Macanese Pataca (MOP)
Macedonian Denar (MKD)
Malagasy Ariary (MGA)
Malawian Kwacha (MWK)
Malaysian Ringgit (MYR)
Maldivian Rufiyaa (MVR)
Mauritanian Ouguiya (MRO)
Mauritian Rupee (MUR)
Mexican Peso (MX$)
Moldovan Leu (MDL)
Mongolian Tugrik (MNT)
Moroccan dirham (MAD)
Mozambican Metical (MZN)
Myanmar Kyat (MMK)
Namibian Dollar (NAD)
Nepalese Rupee (NPR)
Netherlands Antillean Guilder (ANG)
New Taiwan Dollar (NT$)
New Zealand Dollar (NZ$)
Nicaraguan Córdoba (NIO)
Nigerian Naira (₦)
North Korean Won (KPW)
Norwegian Krone (NOK)
Omani Rial (OMR)
Pakistan Rupee (PKR)
Panamanian Balboa (PAB)
Papua New Guinean Kina (PGK)
Paraguayan Guarani (PYG)
Peruvian Nuevo Sol (PEN)
Philippine Peso (PHP)
Polish Zloty (PLN)
Qatari Riyals (QAR)
Romanian Leu (RON)
Russian Ruble (RUB)
Rwandan Franc (RWF)
Salvadoran Colon (SVC)
Samoan Tala (WST)
Sao Tome and Principe (STD)
Saudi Riyal (SAR)
Serbian Dinar (RSD)
Seychellois Rupee (SCR)
Sierra Leonean Leone (SLL)
Singapore Dollar (SGD)
Solomon Islands Dollar (SBD)
Somali Shilling (SOS)
South African Rands (ZAR)
South Korean Won (₩)
Sri Lankan Rupee (LKR)
Sudanese Pound (SDG)
Surinamese Dollar (SRD)
Swazi Lilangeni (SZL)
Swedish Krona (SEK)
Swiss Franc (CHF)
Syrian Pound (SYP)
Tajikistani Somoni (TJS)
Tanzanian Shilling (TZS)
Thai Baht (฿)
Tongan Paanga (TOP)
Trinidad and Tobago Dollar (TTD)
Tunisian Dinars (TND)
Turkish Lira (TRY)
Turkmenistani Manat (TMT)
US Dollar ($)
Ugandan Shilling (UGX)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
Uruguayan Peso (UYU)
Uzbekistani Som (UZS)
Vanuatu Vatu (VUV)
Venezuelan Bolívar (VEF)
Vietnamese Dong (₫)
West African CFA Franc (XOF)
Yemeni Rial (YER)
Zimbabwean Dollar (2009) (ZWL)
Handbag came quickly, whole, beautiful as in the picture!
The handbag is very nice. Exactly the same as in the photo . With a summer dress will be excellent. I came quickly. Thank you!
Everything is fine. Packed well, nothing is broken. Only the handle is too thin... You need to be neat in the sock.
Perfect, very well done and with a primorous finish. It arrived quickly and perfectly packed!
Very fast delivery, handbag Super, the shopkeeper very porzadnie zapakował. I am glad
Excellent bag, unusual
Very cute handbag, wonderful doaolation to the image is small. But the phone. Glasses and a small purse fit, very fast delivery, stores are good, the order is satisfied
The bag came quickly, there are no difects. All as in the photo, I really like
I love this bag. Very well packaged
Great handbag! It turned out to be very roomy. And the strap is comfortable.
Great handbag. Came intact, packed in a special blown film.
For iPhone 7 Plus perfect, very well made
Quick and beautiful
As in the picture) I really like .. But the smell of glue is, not critical
Suffering bought 11.11 only today received on ukrmail. A long handle made of leatherette will not last long, the bag corresponds to the photo. Purchase is satisfied
Exceeded my expectations. All as description.
Gražus, kokybiškas. Labai greitas atsiuntimas. Supakuotas saugiai.
Nice!
the bag is beautiful
Asked to send quickly-sent quickly. I liked the bag.
First time ordering from this store and they were amazing! Received my bag and it was super cute.. Will be getting more! ☺️
Wonderful!!!
Handbag is excellent for such money. I thought she was smaller, but in fact, a normal summer bag, a lot of it will fit. Came very quickly, did not expect even, although I ordered it on sale. The store is well done, everything is very quickly and quickly. Packed, though, was in a transparent package simple and postal package. A little wrinkled, of course, but not critical. When filling is leveled. Track tracked all the way
It came to Moscow time exactly for a month. It was packed in an inflatable bag. Handbag is quite roomy. It does not open much, but just to get through the hand
The handbag came intact and safe in a special inflatable box. True, it is not made of straw but of plastic. Smells like glue. But externally very cute. Bought to the white hat for the beach.
Perfeitaaaaa! Arrived in 20 days in Victory/ES. No defects, surprised me too. Will buy more for sure. Recommend!
Bag Super!!! Many thanks to the store!!!
Super nice handbags, have reached after OK 3tyg
Received in 2 weeks, same as in description.
Wonderful straw bag, matches the photo.
Aynısıydı
Great. As in the picture
The bag is beautiful, am very satisfied with the product and the price also. THE finish is perfect, very well made. Live in Brazil in the state of Bahia, led 43 days to arrive. Super indicate.
Super Bag! Super store! Super fast shipping! Recommend!
Super. Very original
Super bag
Highly recommend. Very fast shipping!
Corresponds to the description
Came very quickly. Quality is good, where saloma sticks out, but the appearance does not spoil.
It's already the second purchase! Recommend!
The bag externally pts beautiful and high-quality, the lining is glued roughly with glue, traces are visible, when transported twisted the strap, now it is crumpled. And so everything is ok, it was up to mo 1 month
very fast shipping, so nice bag. thanks to store.
Went month, excellent quality
Super
Goods consistent with the picture, very firmly wrapped to transport, fast wysylka, recommend :)
Top Notch quality boho bag! Don't think and just get it now!
The bag is really great!! I love it!!!
The handbag came quickly, well packed, outside and inside. Made neatly and looks very good) purchase is satisfied
Got my long-awaited handbag today. i'm just delighted. handbag fully corresponds to the description. very high quality sewn. smell like a new bag. ordered 31.05.2019, came handbag 18.06.2019 to nizhny novgorod, all the way tracked. i'm very happy. thank you very much to the store)))
Not worse than in the store. Came in the air shell. There was no smell. Everything is stitched neatly. Thanks to the store of shcha such a quality product. Came earlier than expected