SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you.
The product is happy, everything is as in the description, very elastic from the inside is soft, dense, Tia cashmere, lining, very nice to the body. On The ends of the elastic inserts that hold on the heel, and do not allow the pants to bully, comfortable. Since the outer part of synthetics, I think the pellets will not be. The only negative is the chemical smell. I hope that after washing will disappear. The goods went a month to Nizhny Novgorod
Excellent leggings, warm, waist high
Perfect -- 30 ways to make money: www.notizie24h. it/economia/come-fare-soldi-2/ (without space)
Thank you very much, everything is very good, I really liked the leggings.
Good Pants
Hammocks as always on top! I order not the first time, not the first year.
Super warm and thick<3
Excellent, warm)
Delivery to Israel 1,5 months. Leggings are cool, insulated. Sewing is very good. They stretch very well. Below there is a thin cuff
Size too small
Thank you all OK!
Warm leggings, beautiful burgundy color, match the description. Small size: XL will sit well on M.
Money returned
Good, warm
I liked the thing, but the delivery was 60 days, which is very sad, soon the winter will end.
Delivery in 9 days. Thank you!
All right
good product. it's not warm enough to wear alone for winter weather here in Boston, but it's still very soft cozy. since it's not extra thick, all u do is put a pair of jeans over and u should be ok for today's weather like around 20F
Come, thank you!
The goods were sent quickly. The order was delivered in 2 weeks!! And this is provided that there were new year holidays! The order was tracked and in the app came notification of delivery. In general, for such money, the goods are happy, some where threads stuck out, but I think it's a trifle. The color gray looks almost black, the heel is really blacker than the main color. The material is soft, pleasant. The height of 160 and the weight of 53 XL is large, but it is not critical.
Good tights without socks, behind two seams
The product is excellent. Long shipping.
Correspond to the description. purchase is happy. i will wear it with pleasure! I recommend a very nice package was 37 days in Vladivostok.
Very good thing. I recommend.
Super, thank you! Some came with a hole on the knee, the money immediately returned, ordered new ones to him. Shipping fastest
Super
Liked. I wear M in life. Ordered M. It's okay. Warm, long, comfortable.
Correspond to the description. purchase is happy. i will wear it with pleasure! I recommend.,.
The parcel came quickly, through a new mail, pantyhose warmed, stretch,... took XL at 48, as time,...
The order was a month before St. Petersburg. Pantyhose is good. The seams are even. The color is beautiful. Very warm! Thank you, I will order more.
Good hammocks. from the heel do not fly I order the second
Average thickness
OK!
Goods fire, wife really liked
Took a long time
I bought several times, everything is always good. Thank you store
Leggings are quite warm, inside the pile, though, not as thick as in the photo. The quality is dense, well stretch, but the mother is 52 size, the height of 164 cm only-only stretched, at the waist tight, maybe still stretch. Front and back 2 seams.
Yahoo over 90 days to arrive
I recommend the product and the store.
Liked leggings, warm, beautiful flesh color, at the bottom kapron cuffs on the heels) the size grid of the store coincides, the height of 169 size l came up perfectly :) Slightly different insulation: in the photo as a shiny thick fur, and in life such a matte soft pile is smaller. But long enough, it will be warm. Delivery sdecom to the apartment, from china to kazan in less than a month! Very satisfied with the order)
Slightly darker than in the photo. I take already in the 3rd color.
Super pants! I order for the third time, very satisfied. Really warm and very comfortable. In winter in-15 wore without additional pantyhose and surprisingly did not freeze. I advise everyone!
Wow, here is the service, courier to the place, very satisfied, thank you, i order from this store not the first time, leggings of excellent quality, excellent to wear and not roll up the material, the seller is super, sending and shipping very fast, everyone recommend, 10 points
All in time, quality at altitude, store, umnichka.
All ok. The order is executed quickly, the store is well done.
Recommend, lick well, comfortable
I stay really perfect this workshop l
All yak head. Shvidka delivery and more than one pantyhose. Uncle
I order not the first time. For the winter the most it! It is possible with a dress or under jeans. At my height 162 and weight 58 kg take l