SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire
As always quickly and efficiently.
Size problem. .... It does not matter
I like me very much and x fin I got it! Thank you
it takes so long shipping to europe.
Costume consistent with the description. Need size bigger zamawiac because Troche krotszy Niz EU sizes.
Bonito
Very good
Great swim suit, very flattering. I’m an AU 10 and bought a medium.
Swimsuit super, thank you very much!!! Size corresponds.
Very nice swimsuit!
I order the 2nd time. The store processed the order 5 days, it was a little pissed))) but the parcel reached nizhny novgorod in just 2 weeks! The quality is excellent, but the color is not exactly the same as in the picture. it is not scary thanks!
Swimsuit of good quality, sorry did not fit...☹️
I wear M and this size zamówiłam and is OK. Side a little odstaje, when large bust costume is not suitable. Quality very good. Shipment 3 weeks
Thanks to the store everything is fine. Added gift
Super good and they gave me two bracelets
СУПЕР!!!!!!
Great swimsuit very nice fabric great colours i like it.
Very nice color, well made, only that i stay large, i will reorder one size less
Pretty happy, it's as described, it sings to me! Although it is true that the chest part is better for those with a size larger or smaller. Delivery was delayed but still all good and with two gifts! thank you!
Swimsuit is good. At 50 the size of the village is normal all except the chest. Swimsuit is designed for a huge chest. Seller put a gift, thank you
the product came as visual, very quality product, thank you for present
Thank you very much i am very happy with the purchase
Beautiful color, quality swimsuit. On a very big chest
Fits well
I love it, it is very well sewn, the fabric looks great. Excellent buy. It was a really nice detail that It came with a little gift :)