SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Здравствуйте! На параметры 72/95 заказала 28 размер - большеваты и в талии и в бедрах((( Походила в них дома и они немного растянулись. Качество очень понравилось, расцветка насыщенная. Буду ушивать! Фото после нескольких дней в носке, то есть в растянутом виде)))
Мне понравилось
на рост 172, параметры 74-98 подошло хорошо, качество отличное!
шорты огонь
Отличные шорты, плотный джинс. Сели идеально. Ношу российский размер 40 xs, талия 64-65. Заказала размер 25.
На параметры об 91, талия 73 заказала 27 размер. Сели как надо!
Синие 28 размера понравились, подошли на М, талия на 70см вышла впритык прям, понравилс я фасон, хорошая ткань и сели хорошо! Но белый шорты я заказывала вместе с начинили тоже размер 28 и что вы думаете ?? 1) материал другой чуть легче, лучше тянется, тоньше , не особо держит форму. 2) размер большой на М, от синих шорт отличаются я думаю на размер точно! 3) сели не очень, спереди много свободного места и это выглядит странно. На мне шорты висят! Но заказав размер 27 я не уверена что сидели бы лучше! Сам покрой белый хуже чем синие! Одинаковые размеры , а синие сели плотно, белый свободно
Шорты отличные. На мой 42 российский 26 подошёл. В талии немного туговато, ну думаю растянутся. Качество отличное, плотные
Я уже купил шорты у этого продавца, это мой второй, все отлично! Спасибо!
свободны в талии, из-за этого собираются впереди, нужен пояс, зато в ногах свободно и не подчеркивает недостатки как обычные шорты с подворотом))Правильно делит фигуру, в общем сидит отлично)
Это самые удачные шорты, которые я купила на Али, в плане кроя. Размер угадала. Мои замеры 90-70-90. Я довольна.
Заказывала 26, еле-еле застегивала... 28 немного свободен, но после стирки сядет- будет норм))
Мне очень понравился! Отличное качество и правильный размер в соответствии с картинкой измерений. Он прибыл быстро в Чили Отлично!
Шорты понравились.На параметры 63/89 брала 25 размер.Всё идеально.Спасибо продавцу!
Посылка пришла за 12 дней, шорты пришли размер в размер, очень довольны, буду заказывать ещё!
супер! настоящая джинса, размер идет по размерной сетке. быстрая доставка, очень красивые
Отличные шорты, брала размер 27, на бедра 98 см. т.к до этого брала такие же в белом цвете в 28 размере и они очень сильно растянулись во время носки. доставка быстрая 14 дней в Ростовскую область. Товар соответствует фото продавца.
Liked. Cloth is dense. The quality is excellent. Light smell. 28 size came up on ob 92 slightly freely, but i just wanted
Great shorts. The size corresponds to the store's grid.
Did not cause special delight, but will go, on the parameters from 64, about 94, the growth of 168 perfectly approached 27, satisfied with the delivery, less than 14 days in moscow
Cool, such as i wanted, the size approached you can say perfectly At the waist 69 and hips 90 took 27 size, guessed, sit as they should. In general for 900 rubles excellent shorts, thanks❤️
Long thought about the size. All the same took 27 on my 42-44. Funny, i liked
The quality is bomb, the accessories are strong, the fly is fastened gently. On the ot-62 and ob-92 size 25 sat perfectly, the waist has a free place, but it is not critical, you can use the belt. Delivery took exactly 2 weeks to kemerovo, sent almost immediately. Tracked all the way. There is a smell, but it is also not critical, because. I'm sure that with washing it will not. Order more than satisfied, i will order more, only white :)
Perfect shorts! I finally found them! In the waist sit perfectly, on the hips just! And the length that you need! Jeans are dense, but light, does not stretch. The color is very pleasant. Parameters ot60, ob89. Height 169. In krasnoyarsk came in 15 days.
Very good pants with respect quality and color, sewn well, zipper in white color. i am happy with the quality but the store send me another color, these are the 3 pants i ask and when i tell the seller and show you photos and samples of the mistake i accused of trying to trick him! that sounds like fataaaal to me! en but don't treat all customers like that, The shipment was fast and i would buy again, but in another store this same item because it seems to me that the seller is very kind to the good but very rude to the bad. girls there's a lot of salesmen, there's just That you search by image or description, i recommend the pants but not the seller's deal. it's but it'll do you some good. my measurements 70 cm waist and 92 hips and i ordered size 27 and it's fine with me like the previous ones.
Shorts are just awesome To the perm region there were a month, everything was tracked. Sat down great, the size matches. My parameters: ob-93, ot-59, height-160 Without a strap, of course, i can not wear it, it will be strongly protruding at the waist, but this is the features of my figure, i'm used to it Color as picture, the seams are even, the fabric is good, dense In general, i highly recommend
Shorts of tight jeans of the current style, at 67/88 norms.
They are very cool and sit on the figure well) the size grid matches
The goods came in 3 weeks. At ot 68 ob 96 took 28, almost back-to-back, i wanted to order 27, but they would be small, the color is kraasy, the jeans are dense, i really like it, with the belt generally super will, thank you
Quality jeans. Dense, does not stretch, after washing did not sit down. After reading reviews took 28 size at its 42 to be an oversize. As a result, they are huge! Max 26 it was necessary to take on the parameters from 67, about 91. Came in for 18 days.
Shorts are good, the size approached, i like, came very quickly
Delivery fast three weeks, the description corresponds, the quality is very good, the material is dense, the color is saturated. shorts are very cool, the waist is too high in size, the threads do not stick out anywhere, all the seams are stitched well. recommend product and store!
In crimea for 18 days!!! Everything is fine
Shorts cool, the store quickly sent, came also quickly. I took 25 size at the waist 62, straight in back to back came out, if you like freely, then take a larger size. Minus, there was a terrible smell. The seller put a small gift, nice. I recommend
26 size is perfect in my 44 russian. Hip 90 cm, waist 65-67 cm. The first time so clearly guessed with the size. Thank you for the feedback that was written here.
826 rub. 2 weeks for delivery to moscow. Height 165, weight 46 kg, 88/66/89. When i dressed for the first time, they seemed huge. After washing, everything is fine. In the waist there are still free pair cm, but when putting on the ass climbs if not hard, then close to it. So the size is correct, 26. Tag, package, all right.