SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything would be fine, but the cups of the bra are very crumpled on the road. Don't smooth it out. Wearing this is not possible. The store returned the money. Thank you.
Super
Sat normally, 48-50 size, slightly, just a little bit, bolshevat, the size is smaller than I do not even know, the chest 4 would not have entered exactly, and so what you need. I hope I don't lose water. and thin, you need to lose weight
I order the second time, the swimsuit is beautiful
Kokybiškas, užsakiau L, Tai kelnaitės klubų apimčiai 100cm mažokos, O liemenėlė b/c dydžiui. Spalvos ryškios. Tikiuosi, Kad IR nešiosis outlets. Rekomenduoju
3HL is on the Russian size 46, the chest is not more than 96, everything else will fall out on the sides of the cups. Panties are tall, as I wanted, but I had to give the swimsuit to my sister because of the small top.
Everything is fine
Swimsuit is very good. i take the third time. very good style. very fast delivery 3 weeks. thanks
Great!
Everything is super! Thank you!
Swimsuit is very good. This is the second order. Size corresponds. Delivery is fast.
Swimsuit cool on my 48 took XL, sat perfectly. Track tracked, came quickly. Packed perfectly. Thanks to the store.
Swimsuit came quickly. Beautiful coloring, good fabric. At OG 102 from 84 OB 106 took 2HL. The top is a bit too big in volume, but this is not critical, I will cross the clasp. Cups on with will come down, not deep.
Great Bikini good Material but for me is the Pants already very large
Awesome swimsuit! Size matches
Prekė atėjo per 3 savaites į Lietuvą. Kokybė tikrai Labai Gera. Pirkau M dydį, bijojau, Kad kelnaitės bus Labai mažos, O liemenėlė didelė, BET viskas puiku :) galėtų liemenėlė būti šiek tiek mažesnė, bet viskas OK. Spalvos atitinka paveikslėlį. ESU patenkinta pirkiniu. Rekomenduoju!
I'm 135 lbs ordered XL fits great
Perfect, the Jersey fits me perfectly I do un.44 eur. Neat packaging and fast shipping. I am satisfied and I recommend. Thank you!
Swimsuit super. The size approached perfectly. For 9 days on the beach in Vietnam shows itself perfectly. Sits tight, does not burn out. I advise
I advise everyone .. Size in size goes .. This is my 2 swimsuit ..
Swimsuit great
Very good swimsuit. The size grid corresponds. Pushapa is not, but the cups are well held. Delivery is fast, with tracking.
Great swimsuit, size in size
Swimsuit cool
The goods did not come. The money was returned. The store is honest.
Excellent swimsuit, special thanks to the store for fast shipping!
Super
I order a second time. As always, everything is fine.
Order Received. everyone is happy.
Beautiful, very nice! One month to Romania!Thank you, store!
Everything corresponds to the description. Quality is very good
At 48 perfectly xl came up. I order not the first time. Delivery is fast. Quality is excellent
Bought for mom. At its 52 size, the bottom came up well, the top is bolshevat. But she still liked the swimsuit
great item thanks
Excellent swimsuit. I'll order another color. Thank you.
Well packed. Fast delivery, to ulyanovsk about 2 weeks. Color and size match. Thanks to the store. I recommend.
Superblij with my bikini. Previously ordered and very satisfied so even more bikini's join! Top
Very good swimsuit. thank you. delivery is super fast, 10 days.
Great swimsuit
But the top is very large size, my 2 size chest m is very large
Everything corresponds to the description, size grid, quality, sat perfectly,. Thank you!
A good swimsuit, 46 size can be taken a little less. Sits well. Due to the narrow back, i will slightly reduce the bodice, but this is the norm)
Super Price/Performance. thank you
Super jakosć. Size M overlooks Cup C. Numbering as if inflated slightly