SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's come very fast! Everything perfect, material just like in photography, for the price is ok
Pretty. I recommend.
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Delivery within 2 weeks.
Perfect, I love them! I'm usually a US women's size 6 or 8, but knowing that clothes made in China generally run small, I bought the XL and they fit great. Length is long, just how I like it. They are not shear at all, I can easily wear regular underwear under them.
Leggings are cool, the fabric is pleasant to the body, for my height 177 and weight 68 super approached. Delivery speed in sochi is fast.
I bought a girl, the size approached, look good, the store promptly sent the goods! I recommend!
Everything is fine, my wife liked it. I recommend!
I thought they would be small. i measured perfectly and pleasantly to the body. thank you.
Super! I wanted exactly such leggings: this is the pattern and this is the color. My size is 40-42, height 159, took s. i could have been less. They sit well, but do not stretch at all. Do not malomerit. The fabric is very dense, silky, the threads do not stick out, the seams are good. Leggings do not shine through, there are no odors superfluous. Not white. Light gray with white spots, but it does not prevent them from being branded. There are no tags on them, but the size is really similar to s. very, very satisfied. I 've been trying to buy such a long time! But with orders of this model i was not lucky. Twice ordered for ali from other stores and twice on juma. Yes, this is the fifth attempt :). Finally, there was a seller who sent the goods, while quickly, qualitatively and what you need! The seller is umnichka! Sent quickly, the parcel is tracked, it reached 8 days to st. petersburg. I am incredibly happy and advise buying from this seller. Thank you!
The leggins are very nice but too small. The store offered new bigger leggins or discount for anoother product.