SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice color equal to the cover i recommend the store. Thick well fabric for cold days
perfect!
I really liked good fabric just like on the cover
The dress is good, but the threads stick out
The dress was pleasant, sewn neatly, thank you! I took the size of m on my xs-s, approached.
The order came to novosibirsk for 3 weeks. The goods of good quality, odorless, sewn well, the threads do not stick out. The dress is made of dense fabric, similar to flannel. Suitable for autumn-winter. The material is very pleasant to the body, soft. Embroidery machine, made neatly. The length of the dress is just above the knee (at a height of 160 cm), on the belt the dress is tightened by the cusp-very comfortable. I recommend both the product and the store!
Dress delight! Very soft and qualitatively sewn. Definitely recommend)
The quality is excellent, the seams are even, sooo pleasant to the body (the fabric of the bike). The size of m came up to its russian 42 (89х72х94). I'm happy, i recommend!
Very nice dress, soft fabric. Dress is more for autumn or cold spring.
Cool dress. The material is similar to flannel. My size s, read reviews, took m. I did not regret it. It is at the top as it is narrowly just t if you take a smaller size, just do not raise your hands, because they will pull the sleeves. And in the chest will be narrow. And from the waist the hem is wide, there in principle no difference what size, unless the hips are very huge. In general, i recommend the product. With the store did not communicate, there was no need.
The only negative is the sleeve, it is short (
Very good dress) soft, cozy) i wear r. 42-44. Ordered s, came up perfectly! I recommend.
Perfect.
Threads stick out everywhere, and so normal
I got a dress not the same color (dark blue in a fly) and without an owl, but i put the "five" for excellent, dense, pleasant to the body material and good sewing. I wear anyway.
The parcel in the czech republic was waiting for about a month, maybe a little more. The product does not have any unpleasant smell, which is undoubtedly a plus. Threads do not stick out, there were pieces of threads in places, but it's not from the dress. The owl is well done, nothing sticks out and does not crack. I ordered s-ku and everything is fine village (in the photo tightly tied belt), i will not say the parameters, except that the growth is 173. Sleeves are not short (in the photo just tightened). Buttons are sewn well. The fabric is soft and pleasant to the body, well, to the touch, of course. The dress is not particularly thin, can be worn in cool weather.