SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice colour
Excellent product. Lovely fit and colour. Size 'L' fits well on female with 37. 32, 38 figure statics and weight of 65kg.
Loooove!
Cool!
good!!
The order went to Hmao for a long time. I ordered 12.11, I came 27.01. The product fully corresponds to the description and photo. All seams are neat, there are no protruding threads. The fabric is very pleasant, soft. The length of the raggard is excellent, as I wanted, not short. Sleeves of normal length, but when you put your thumb in the slot stretches and becomes uncomfortable. At its Russian 40-42 (xs) (height 162 cm, weight 52 kg) ordered M and guessed. Protection of the order ended, asked the store to extend the period, extended. I recommend this seller and this product!
Fits great. Matches other purple leggings bought from this shop.
Love these tops, ordered in multiple colors! Fabric is comfortable and great fit!
Perfect. Comfortable and it fits good.
On the growth of 180, OG 92 from 79 villages is excellent. Very comfortable and not short
Really nice
The goods came quickly in 2 weeks. The jacket liked, the fabric is pleasant. It's good that I did not listen to the reviews and did not order for a larger size. I love in obtyag, but even the size s on my 85-64-88 was a little loose. On the back is torn. I bought the same shortened top it is much already.
For my height of 175cm, M is a bit tight.
Not a bad linglish, but it is better to take on the size, or even two more
Excellent Product for running it keeps fr It is ca It is very commode, winter fall harbor just enough to keep you hot and without sweat, it has taken a m It is to Spain. will buy
The color is more beautiful than the picture, the size corresponds to the description
Perfect
Before Kiev 2 weeks according to reviews took l it was necessary to take M too big but and so excellent. I recommend
Comfortable T-shirt, heat, fast shipping
Slightly tight recommended measure more
Instead of the ordered size L, the store sent the size m. At 46R. It is tight, all folds on the body are visible.
Very fast shipping
Excellent
The jacket is not dense. If someone is looking for a beautiful body, like compression underwear, then not this option. Although she is plump! About Yourself 48 kg 86-63-88 volumes. Height 160. The jacket is in the guise, but does not pull anywhere completely. Comfortable fit. The finger sat down as it should, does not cut. She took for the gym and for yoga. In the dog face down hands will have to relieve the loop on the hand. In general, excellent!
I'm 5'4, 56kg, UK size 8 (34, 26, 36). Package arrived just over 2 weeks' time. The fabric is very stretchy and comfortable. Haven't washed it yet so not sure how well it will wash. But would definitely buy this in more colours.
Beautiful, how always happy
The jacket is just super!!!!!! I wear 42 size, m-Ka sat perfectly!!! Recommend!!! I will order more!
Thin, but with its functions copes. Money is worth it, take it, you will not regret it. Not only worth it, but also looks beautiful.
Perfect! I will order the same, in a different color!!!
Super
The order arrived partially, still waiting for the 2 products.
It is perfect!
Love it! Super comfortable, rides up a little when doing certain exercises but it's long enough that it doesn't show your belly. Figure hugging and flattering :) nice breathable material, keeps cool when sweating.
Pille
A Great kit
very comfortable and lovely
really good product, fast shipping
Came in 10 days!!
T shirt top
Blouse is good, beautiful color. Size in size. Everything is fine, only the neck is a little frayed, you need to correct.
Soft, pleasant to the body, although 100% synthetics
Parfait