SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Russian size is 50. Comfortable
As in the photo, of the minuses: the elastic band is quite weak ((
The product corresponds to the claimed, the size approached. Delivery is long.
It's okay. The hood is small. My size S, but ordered a large so so it hangs.
As in the picture
The sweatshirt is good, came a whole, no stains, no smell, no protruding threads. fleece, soft. Came quickly enough. For trips to a skating rink or trips outside the city is quite a normal thing! Photo laziness to do
The sweatshirt is good, it was, however, a month and a half.
As in the photo
Best hoodie I ever had. It’s very warm and soft. Will be ordering different colours. I bought XL, even though I wear Xs/s. If don’t want it to be tight on your body, then XL is a good choice
Доволена
מדוייק top Thank you very much
Size corresponds. warm, pleasant to the body
Cool sweatshirt, came to Kazan weeks for 2-3. Pleasant material, sewn all neatly. There is no smell, warm. But, I'm afraid, after the first wash, the pellets will go. The only thing-in the shoulders rapidly sits
At 44 ordered S. who likes more freely-take m
At its 40-42 took, m, it was possible and more, but so in size. Synthetics, but I'm cotton in principle and did not wait, the rubber bands are weak, so all the norms
All OK!
I l'adore!! It is super comfortable and size hot
Cool sweatshirt, well-cut have fleece inside. But if you want effect oversayz take 2 size bigger.
I liked the sweatshirt, but size L was right next to me on Og 96. Ordered and now all rules. who wants more room to take even larger. Delivery fast. Washed well
Fleece material. Height 172. Wear size s. Ordered XL. I thought it would be more voluminous. Very thin fabric on the cuffs. In general, it does not look bad
Great sweatshirt! Double hood. Sleeves for height 265 perfectly sat down.
For a larger oversize effect, it is better to take more size. This is taken into account in the trail. Order
Everything is fine! Exceeded all my expectations. The seams are all even, no strings stick out. The size is excellent, not much loose as I wanted. I strongly advise
it is nice and comfortable!!!
Pretty, but it hurts synthetic.
A little synthetics, but in principle they expected. Warm. All OK.
Very comfortable, went not very long. At the border opened the package.
Fine product. Falls smaller out. XL falls as a L. after washing not shrunk. Don't need to iron.
Good sweatshirt, beautiful and warm. It took a very long time to order 2 months, but maybe this post of Russia is to blame.
Very good for girl 12 years.
The jacket came up perfectly, there are no defects, the size matches, the material is good and the color is bright
Sweater liked!!! Quality is good! Long waited for sending, and then everything quickly came. The only negative that she noted for herself is a very massive hood. It turns out a double fabric, and since it is very warm and thick, the hood is heavy. But i think it's not scary))). It will get cold-i will wear it. Seller recommend! Thanks to him for the update!!!
Little bit small but good
Soft, very warm, as if in a cloud))
good and sweet
Just excellent. No smell and quality is nice, ordered an XL for the oversized feeling and it's perfect
My daughter is satisfied..synthetics but ok.
Good quality, fast shipping, ideal for cold areas
The sweater came very quickly. The store sent promptly. The product corresponds to the description completely. I recommend to buy.
Great hoodies! Xxl fits on 50-52) m approached on s freely! Long did not send (((but when the dispute was opened, the hoodies came in 3 weeks!
Very good hoodie. It came to the amur region in less than 3 weeks. The material is very pleasant to the body. Threads do not stick out anywhere
Good quality but it runs small
I ordered 29.03, came 24.04. Color, size, style, material correspond to the description of the store. No smell, protruding threads, stains and other. Very pleasant to the body, warm, comfortable, soft and beautiful. In general, i liked everything, i will order more in other colors. I recommend the seller.
It's okay. Thank you!