SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order 3 times. Unfortunately, this time came from another fabric. More like pants
Jeans as always super, I order the third time!!! Only this time the color is slightly darker than before took! Delivery is just super, 17.03 ordered 27.03 received!!! Thank you very much to the store!!!
These are my fifth!!! All as always excellent!!! Recommend!!! I always take 30 size at my 48-50.
Good jeans, I order not the first time. On OB 104 the size of 32 sat well. At a height of 165, the length is normal, full, close the ankle.
32 size back to back on about 108/from 78.in the legs too tight, you can walk, but not very pleasant sensations. wash better on gentle mode, turning inside out, can sit down and wipe white strips in bend places.
Pants super, I order not the first time, I recommend
Approached completely, well, that did not take a smaller size, about 105, height 165
They fit me, they're like a 40.
I order already third jeans! Everyone is happy. Size table correspond
As always excellent, I order already 3 times. On sale 650 rubles, excellent jeans
Fast delivery, sat well)
Itself jammed with the size it was necessary to take more as the store advised, narrow in the straps
Everything came
Excellent
Jeans on the volume of the hips 103 cm and height 164 cm fit well 32 sizes. Good jeans)
Good jeans
Good jeans)))
The goods came to the NN for 3 weeks. The material is good, though the growth of 160 barely to the ankles get. The store answered all questions
Jeans came for a week. super fast delivery. On the hips 104 ordered 31 size. everything came up. Thanks to the store.
It's okay. Thank you.
I order them 3 times and they're!
I take the third time from this store i advise (only a little there is a smell)
I liked the pants very much, they stretch well and an extra plus in the form of a gift for the phone)
Very beautiful these jeans.The material is good, is thin, perfect for summer
The store is well done! Delivery sdek to the door!!!! sent quickly. At its hip volume 95 cm and waist 70 cm took 27 size. The growth of 160 sat perfectly! No less, no more.
On the russian 44 can and 26 order and so normal
Approached the parameters 73-100 well
Great jeans! Sat well, the size matches! The store is excellent! I advise!
My parameters are about 67-68 waist, 92-93 booty. Delivery sdek, the courier delivered to the house. I ordered already such, only black, wore to scuffs. They're just gorgeous. I have a height of 168 and they are above my ankle by about 5 cm. The store also put a note and a hair band. Damn, that's sweet. ❤️ I love this seller. I will order more! Thank you for such cool jeans.
Delivery is almost fast, sent cdek to home. Jeans sat well, on ob 94 from 65 at the waist more, and in the hips sat well. I wanted to take 27, but in the hips would not sit down. As a gift-a rubber for hair. I advise you.
Delivery by courier, for 2 weeks in omsk, the store put the rubber as a gift. Trifle, but nice. Jeans are cool, do not look cheap, the size approached the grid specified by the seller. Thank you.
The color is certainly different, i have more blue, saturated, but i'm already here 5 times buying these jeans, i'm satisfied with everything