SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good stretch. Most times, but on growth 170 short, but not much
Super my weight 50 kg height 158, everything is fine
I take them for the third time.
I order 3 times, but came completely different! More dense, the color is black, longer than cm by 5, the width is also different (for size). Look just like jeans (at the bottom of the pants not in optyag). Disappointed, because. Wanted exactly like were
L perfectly fit on about 95 cm
Leggings super. I'll see how to wear it. At its S ordered M The whole village is super
Good, stretch, came in time
I order the third time, everything is fine
On OB 96-97 RR L collect, you need RR m
Super
Excellent leggings. On the parameters 68 × 928 size m just right.
Rusky 44-46. The fabric stretches well. The color is a little gray.
The size grid fully correspond. On the growth of 168 length on the bone. Stretch perfectly.
On the hips 95 took M, but it was possible to take boldly and S-pants very well stretch)
Excellent!!!! Good color, stretch
I order a second time from this store. And the second time I liked everything. The size approached. The fabric is dense. The color is good. Delivery 2 weeks!!! I'm happy with everyone. The store put a small gift. Thank you, nice.
Good leggings, very satisfied. True very long delivery! Thanks anyway! Was in the package a small gift, nice. Seller recommend
Already 4 leggings here I order. Very comfortable, look good. At a height of 175 length to the ankle.
My wife seems to like it. Looks not bad. And enough for a day or a couple of months, will show time)
I'm a little upset about the material. And in general, not bad. After washing became shorter.
Jeans is ok just size L is small for 165cm and 63kg.
Cool leggens. The material stretches, tight. Stylish look. Could be longer. I think, on average, 168 growth. I recommend!
In the photo they are without shine, but in real life there is a little. In general, not bad panties. On height 167 and weight 48 a little short, I would like to see 2 at least more.
Already bought such pants in burgundy color, carried to holes simply. Comfortable and practical. Served more than one year. This time I ordered Black. Look stylish! I recommend to buy! Delivery is fast.
Thank you for the excellent goods. With the size guessed. Pants are dense and stretch. The color is accurate. Very satisfied with the purchase. Thank you very much to the store for the gift. Very nice
Beautiful pant . This is second time bought from this store. Thank you lovely store.
The size approached, the fabric really stretches
Excellent
Ordered Green, came Blue. But still liked
Jeans stretch well, about 105, from 69 came up. The color is not the same as the picture.
very stretch and flexibel
Size L on OB 97, the color is pleasant, sit well. Fast shipping.
Excellent
Cool leggings, on OB 93 m-Ka sits perfectly, thanks
Cool. I love this store!
Good jeggings. Thank you!
Good leggings, 44-46 took l, approached
Thank you, i order for the second time, it's a pity just that the rubber bands then get out, look good, i like
Good leggings, i order a second time. I wear it without removing) on the height of 168 the length is acceptable. Delivery is very fast. Thank you very much to the store!
Now my favorite! In three colors ordered.
Well stretch. Come quickly
The product is good, looks very nice, neat. I order a second time. On the parameters 66-90 ordered first m, now l, more comfortable in l. They do not hang, they sit perfectly on the figure.
I love these legends. I order not the first year. Quality is still on top! At 46 size l just right.
I order 3 times, very cool panties. And timely delivery
Second time i buy. Very comfortable. Quality. Lightning delivery to moscow.
Size l on my jo ** in 100 cm, thick lyahi and height 168 sat well, on the bigger size would be more perfect. I liked the quality.
These leggings are the best buy with ali!!!! And the parcel came very quickly, in a week and a half.
Excellent article. Comfortable and on measurements. I took Size M 72 size 94 hipe. 168 cm 50 kg. I highly recommend the store and the product. However, the delivery took more than 48 days as described: requested the 01/04 received on 24/05. So 3 stars for delivery. Other than that the article is great
Super
Pants are cool, before that i ordered already black, now blue, i like everything, i'm happy. The order came quickly, ordered 06.05, the parcel received 21.05.