SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take constantly in this store, delivery 10 days, always all are high
Cool
I ordered 3 jeans very much
Excellent
I order for the second time, only this time I ordered black and a smaller size. Jeans for those who are small. I have a height of 157 cm and on the growth of me just. Fit perfectly, black visually slim) stretch. Delivery to Yaroslavl month. I recommend
Jeans are excellent, at 48 size ordered 30.
Good Pants, stretch, in some places stuck thread, but they can be safely removed. 28 size well sits on the Russian m, which is closer to s than to L
Cool, not the first time I take✌️
Below are screwed and sewn. I will steam-short. In the waist-very free.
Good, stretch
Excellent panties, smell a little only. The size is excellent, it came quickly for two weeks
Cool jeans! Fast delivery only 2 weeks that is amazing. dense and well stretch) planting average, length on height 165 to the bone) on ob 104 size just tight) took 30 could and 29
Perfect
Everything is just super!!! Delivery is just lightning fast!!)) thanks a lot to the store!! I ordered the second time, it's a pity that there are no other colors, i would buy more
Came for 3 weeks. On the advice of the producer took its usual 30 size. About 100 from 84, sat down as it should, in the belt and hips comfortable. At my height 158 length on the bone. I liked everything. Thank you to the store.
Quality for such a price is quite for yourself and sit well)
Super 26 size straight just me weigh 56 kg height 165
According to reviews i decided to take 26 size on the hips 88. Were a little small .. Ahah, it would be funny if i took the size 25, as originally planned. To the touch pleasant, high-quality. Color black. Stretch well, i think, over time i will wear them easier. Cling wool .. To buy i advise!
Jeans are good, dense. On the parameters 63-88 and the growth of 155 are all right.
Great jeans!!! I recommend to order everything also black))
Jeans just super!!! Ordered 26 size, sit clearly on the figure, at the waist 78 cm, hips 95 cm, very slim. Many thanks)))))
When i received jeans i was sure that i would not fit. When i turned it, i thought that the child was seven years old. I have a daughter of 13 years, immediately began to pretend to her, i thought maybe it would suit her. However, i decided to try on and surprisingly with a creak climbed. On the parameters 84-100 cm 30 size specifically back to back. Tailoring quality is not very good. In general, the purchase is not delighted. But sending and shipping is super fast.
Ordinary pants, fast delivery, package received by mail. All as in description, price-quality. thanks to store, fast delivery.
THE jeans are comfortable and stretchy
Very fast delivery, the store is well done, i order from him 2 times and not in vain, the purchase is very satisfied, jeans bomb, stretch, sit well) thanks
Great jeans! Came up perfectly! Arrived quickly, ordered on march 14, received on april 8.
Come quickly, stretch well