SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As pictured! And before the expected
ok
Beautiful, fits perfectly and super fast shipping A+++ store !
Fast delivery, in 9 days
amei
i have 62 kg and 168cm
I ordered January 6. Took January 24. Packed all very well. Translucent. Stitched well. Thread does not stick out. On the parameters 90-65-96, 55 kg 158 cm ordered M. It turned out to be big. You could safely order s
Conform to the description identical to the photo I recommend. Usual size M
Blouse beautiful, perfect!
Beautiful and stylish top)
Super beautiful and within a week concerned
Very beautiful recommend store and model
Nice shirt shipping slow very
On Rus 44 height 175 size s came up a little short sleeves and the length was necessary m to take
Super!
I ordered 12.11, I received 16.12, to St. Petersburg
Great!!!!
Very beautiful, I recommend!
It's toy very happy with it's TA blouse, it's very pretty, just like the picture, I highly recommend it.
Great blouse, I wear S or M, chose an M, fits perfectly
Beautiful and fast shipping I recommend
extra!!!
Good
Looks exactly like the photo arrived very quickly
Order came very quickly. Just like in the description. No odor, no protruding threads. All carefully and accurately. Looks very cool) Took Size S parameters og 90 from 72-fits well, not tight
No lock, no buttons) as well as very good looks.
The 42 villages, not curve.
exactly like the picture. a little big
Great.
Vey nice
Preciosaaaaa
All come, thank you
The quality is excellent. Good store!! Size xs is excellent at 85-64-85, 164/46
Good quality. Thin jacket for summer. Material like chiffon. The photo corresponds, the size came up perfectly. At its og-90, took the size s. purchase is satisfied.
Nice shirt, but a bit tight and short. Good for the price though
Not bad, but not super. The head barely penetrates. You can wear sometimes in deaf sanctification.
Cute top, bit difficult to iron, but overall great
top
Beautiful blouse as in the picture, good fabric
Amazing item. And very fast shipping. I will buy more from this store for sure.
Try it on and it fit perfectly, definitely gonna reorder from this store again. The package actually come faster than i expected
Awesome jacket! Quality is good! On the size 84-67 xs sat down as on the model. Looks very interesting
Beautiful blouse. With the size guessed. Made neatly. I advise you.
Cool! Only the head barely crawls!
In general, the jacket looks very good, but the lace itself is weak enough. At once in several places there were leads and on the sleeves, breaks off on the seam. I suspect that during socks will appear everywhere bursts. So you can only put on a few times as a smart option
Ordered march 3-received march 22 in the rostov region. Took for 448 rubles. The size l approached the parameters 98-76-98, the height of 176 closes the belt on the jeans of the middle landing. On me-full compliance with the photo of the store, without hooks, odorless, neat seams, label shane. The composition of the type of chiffon, the mesh stretches. Very worthy looks. I'll wear it to the office. Thanks to the seller.
Beautiful blouse, synthetic, but pleasant