SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received within a week to UK
Very cute shirt and the size is accurate. It came from inside the United States so it was delivered super fast.
Polecam:)
Everything is super! Thank you store
January 12 ordered, received on February 4. Blouse is pleasant to the body. Sewing is not bad. At OG 102, 68 kg, ordered L. It was possible and the size is smaller. I have narrow shoulders. In general, the blouse is happy.
Very nice and pretty blouse. Slightly flared below. It reached St. Petersburg in 3.5 weeks approximately. I took the size S at 88-66-99. Sits freely
Very beautiful. Correct size. Arrived in 3 weeks
great very beautiful thanks
The goods are more than two cities.
Thanks
Super
Blouse looks identically as the pictures. Is really cute. Material artificial, but I have already selfsame dress and wear up super. Carefully przeszyta and finished. Size compatible with tabelką sizes. blouse ordered 2ego January and 13ego January miałam in box. Super! Delivery instant.
Excellent
i love it
Same as description. And like it
I really liked it, neat blouse, perfectly sits
Everything corresponds to the description, 46 Russian m approached
As shown. Correct size and pearls are well-held.
Short sleeves
Satisfied
Parfait
Beautiful blouse, fire, came in two weeks
Good product in spite of the fact that I n'ai not received the right size.
I wear size S and such zamówiłam, size is good Blouse is fine
All OK, as the description
perfecta
fast shipping.. less than 1 week.
They're very cute. Thank you salesman.
Very good product thank you
Beautiful. Size L is actually loose for my 94cm bust, but that is my preference. Everything is good. Super recommended.
Shirt very pretty and well made. After wypraniu nothing odpadlo nor zadarło out. Warmly recommend buying
Reliable store recommended
I am happy thanks to the store
Equal to image, excellent quality and fast to reach mexico
i received 5 item today. thank you for fast shipping and beautiful blouses. i love them. of corse five star :)
elrgant, the fabric is soft to hand, and arrive very fast thanks
All ok
Ordered 2 times. Size. Seller recommend!!!
Good quality as always. Same as picture, fast delivery. Measurements are according to those mentioned in description
Pearls are surprisingly very well attached, the fabric does not shine through. Quite satisfied with the purchase. Universal thing, suitable for almost everything.
Identical to the photo, size and perfect cut Delivered in a few days
The blouse came perfectly. Wear exclusively in tucked form. Best of all, i think it will look with jeans more dark color. Seller recommend!
Blouse beautiful. Material OK. Nicely sewn. I wear M/L wzięłam L and is good. Highly recommend.
On the parameters 98/76/98 took l, the size is normal, to the bottom a little flared, it will be necessary to try with a skirt, and fill, later can add a photo with a skirt, or classic trousers (not hunting was changing))
Looks beautiful, i advise you to buy. On the parameters 90-60 took xs-sat well. Very fast delivery to rb
Cute blouse, good for young girls
Nice blouse
It came in a normal package, the size of 46 came up. On the growth of 158 sleeves are not short. Beads are glued soundly