SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description. The size corresponds to the size grid. In M would fit, but I love more freely. So with the size was not mistaken.
Perfect product
Small size
Great swimsuit. S sat size in size
Swimsuit cool. Not a single thread does not stick out. Sits perfectly, thank you Reviews
It came in less than a month! Everything matches! Fabric is very dense
Bowl reinforced lining, not prześwitują. Recommend take a size larger than you wear. Great to drapes
On height 172 cm 82*60*90 size m well
It's very nice I asked one size more of mine
excelent!
hERMOSO
Compliant and fast delivery
Delivery to Moscow 3 weeks. At s ordered M. I sat down normally. In the tapes still need to figure out
It came fast and it's good.
Swimsuit is good. There was no smell. On the Russian 42-44 size M is a bit too big.
Nice swimsuit. On the growth of 164 and 86-64-94 ordered m-ku. Well, he sat down normally. Pretty sexy swimsuit; not sure it will be comfortable to swim and swim, but juicy pictures you will get 100%: D
Satisfied very much. thank you very much
Swimsuit is good. All as in the description. At a height of 155 weight 55 m Ideal
It looks very nice.
Swimsuit cool, everything fit the size, thanks to the store
Mido 1, 53 98-79-105 size L is perfect and fits the long mooring
Really nice!
Swimsuit chic, size fits
Already in which time I order! Great swimsuit. Thank you store!
Package delivered on time, all OK
I arrive sooner than expected, the size matches very well, I will definitely ask again, the store added a hair league and a gift bracelet.
The package did not arrive, the money was returned
Excellent, it is just as it appears in pictures
Dress is a great only zamowilam for small size
Excellent material, lovely bright color, I recommend it 100% charm me!
Everything is fine, wife satisfied
Very good, Fast delivery and perfect swimsuit
Cool swimsuit. At the height of 172 sat well
The size of m at 40-42 russian approached., but the growth of 170 is too small.
Good quality for this money
It has arrived in good condition, all well color and size match
Very nice, just like in the picture. Very comfortable. Fast shipping
Good quality, but as for me the style requires refinement
Beautiful!!!
Swimsuit cool for height 174 slightly too small, but you can wear it.
Wonderful swimsuit. Very high quality stitched. I'm delighted. In the chest there are liners. The store put a rubber as a gift. Sent days 4, but delivery 2 weeks. Seller and swimsuit recommend
The product corresponded to the description perfectly. The goods were factory marriage. The store solved the problem promptly, i can safely recommend. I will buy and continue
Swimsuit is very cool. At my height 166 rostov in butt. I will add one loop for the lace in the area of the gum under the breast, for safety
Delivery 3 weeks to belgorod. The colors are bright and saturated, i ordered myself l red for the parameters 90/74/100 and height 160, at the waist bolshevat, but the daughter is a blueberry color size m sits denser. As a gift, three rubber bands, packed perfectly, in separate zip packs each swimsuit, do not smell anything, for this price is perfect.
Quality is excellent! The color is also very saturated. With the size of the truth did not guess (((for height 175 and weight 65 took l it was necessary m, since wide was. Carried in the atelier, i was sewn)))
Very nice, in perfect condition i love
Very cool