SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo, beautiful in size, delivery in this store is not my first, always by courier.
All Good. Thanks
Beautiful is as pictured arrived in two weeks and to come to the 24 December in the early afternoon, soft and glossy size perfect I will buy definitely still from this store.
Stunning dress material is smooth and no need for bra as the chest part of the dress is padded I love it
thanck you
Beautiful, perfect, use the asked the L, was great.
Fits well. Good fabric
nice
Good store quickly sent
Perfecto
The dress is very beautiful, sewn well, the threads do not stick out. The store is well done, sent the goods quickly. I advise this store.
Everything is perfect. The fantastic dress.
Sexy dress. Very beautiful.
Came in Uzbekistan for 2 weeks. Size 154 m in height and weight 57 fit perfectly. That's only printed as a lottery luck with pattern have crooked. But is not evident.
If it was sewn a little better could safely be a chief signed great garment
Delivery super fast... dress cool in size... store molodchinka
Very nice. I'll add photos when I use it but it fits perfectly.
This adress is amazing i am eu 36/38 and i bought M. It came in 3 days to the Netherlands i am in shock!
In one week I had received the dress. it's wonderful! I love it
Perfect, as in the photo, size XS for 1,65 M 47 kg. good product and good store, arrived in 2 weeks and little!
I’m a UK size 8 and XS fits perfectly. Arrived in only 6 days! Strongly recommend. I also have smaller boobs but the cup area is padded and fitted so it gives that extra boost. Non-baggy, and a lovely texture of satin material.
They didn’t have size M option earlier so I contacted the store, she’s kind enough to put it back. I’m 92-75-96cm, weighing 65kg and 158cm height. M fits perfectly. I supposed it’s a normal universal sizing. Not a typical small China-sizing. Shipping is super quick! Less than 2 weeks.
Fits perfect stretchy came in 7 days
perfect dress, fits well
Dress super!!!
Very short. and so cute.
Beautiful dress, beautiful fabrics, well sewn. I chose Medium but it is a little big for me. The ideal would have been small size. Not made so tight. Happy Thank you
shipping was pretty fast for Mexico. the dress is classy, elegant and beautiful. perfect length. I ordered a size bigger and it was still a little big but not too bad. definitely worth the waiting.
Same as picture shown. True to size. It's best to take your size. Nice and stretchy material. Gives body a curvy form.
Robe goes well
Beautiful stretch fabric dress. Thank you. for the quick posting really appreciated it. you are the best just a comment that the top of the dress was a little small for me so I took the padding out.
Perfect dress super pretty I love
Ordered 30.04 and came today 8.05. Super fast shipping. And dress super
It went to middle russia a little more than a month. on my parameters 99-75-101 and height 174 ordered m. i was afraid in the back will be narrow, but all the norms! in the guise, as i wanted-and the place is even more chutka but not more than 2 cm. fabric spandex, stretches Nice. everything is done well, but the straps are twisted, well, i will not steam. stitched qualitatively, inserted cups, but a bit wide (t. e. i usually take l, here i took m, and the cups are still slightly larger). if you usually have a cup b, then probably in size m here the cups will be Large
On the parameters 92-75-99 ordered m, came well, on the height of 170 above the knee
Super super super. As photo and really good quality for this price. We ordered S and M. May wife is 1,71 with 92,70,90 and S fits perfect like a second skin. Mega sexy, can strongly recommend to buy
Excellent quality! Thank you store!
The dress is wonderful. Due to strong cups, there is no need for a bra, which is very good, considering this model.
Beautiful dress, has a little elasticity if you like very glued order a size less, in mexico i am size m to order normal size. Height 160 cm Bust 90 cm Waist 78 cm Hip 100 cm Weight 60 kg
Super platye. rekomenduyu. Super bistraya dostavka.
Suoer dress! The same as the picture.
Size s is too big to be small. I'll have to take him to the seamstress.
Fabric beautiful but a little big for me not horrible thank you
I placed the order 01/04/2019 and received it 17/04/2019 before delo. Expected, beautiful dress perfect as the picture and what to say about shipping time. I am satisfied with my purchase thanks to the store.
Very beautiful... Hope I go well. Don't L i still tested. Everyway beautiful good trims
Very nice fabric, very little loose
It's awesome. Very flattering, super sexy. Love it and fits perfect.
Excellent product. Fast and efficient salesman. I recommend it.!
I liked the dress) sat on the figure, 44 took m, good stretch, average length.
The dress is good. Torn off the strap left behind-the store said that he would make a discount for the next order.