SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For your money, very good)) quickly, clearly, beautifully
Great, something big I asked for big because I have a lot of chest
It took about a month to come. Looks great, feels amazing as well.
I liked it. All as for me sewn
It is really beautiful. I order size M and has been a little big (I have 90-78-98). Arrived very quickly.
I ordered the size m, but it turned out to be big in the back to my size S. and so the product fully corresponds to the description
i didnt get it but got my money back
The order arrived very quickly, the embroidery is just beautiful and the size is perfect♥
It is exactly like the picture
Very beautiful!
Same as in reliable photos
Very nice, a little bigger than I expected. Very slow shipping to Chile. About 2 months
Excellent product equal to description, I arrive very fast! In less than two weeks and I love him❤️
Excellent Body, threads do not stick out, I also do not stick out, body is excellent. At its 100-70-100 and the growth of 174 took HL, sat perfectly, on soso4ki probably on any glue stickers
Very beautiful, looks exactly like the picture❤
I really liked the kit. Suitable for description
The order came to Ukraine in 2 weeks, the goods are excellent, the fabric is pleasant, for my height 158-160, came perfectly, the store recommend
Looks great, fits great. The lace is soft and the construction looks pretty good!
Before Moscow order reached 15 days, fast enough, track. Body cool, lace soft and pleasant to the body, embroidery bright, some thread, but it is not critical. The size 46-48 XL, but you can easily take L. recommend that the store not communicated.
M fit a UK size 10
Beautiful body I am size XL and I asked for size XXL and I stay more than perfect 100% recommended
Very soft and beautiful.
Beautiful
Exactly as it appears in the images. Beautiful!
Very satisfied with the parcel! Fast shipping. thanks store
Very super!
Thank you so much :)
I love it comes very well in size, it fits me big because i should have ordered one size less
Beautiful and i arrive very fast
Beautiful!!!
Pajamas came a little more than two weeks. There are threads sticking out, stretches great, very pleasant, soft. At its s ordered m, behind the frayed a little like carlson, but despite this it looks still beautiful.
Oh, great.
Pretty
This green body looks spectacular, when it's brown. Same as in the photo. They arrived soon. Thank you, mr. salesman. I recommend.
Body very nice, just like black and green. I got all 3 soon. Thank you, mr. salesman. I recommend.
Lace body and sewn flowers, superpretty. I ordered red and green and they got to me soon, the three of them together. This shop has the most beautiful bodysuits. Same as in the photo. Thank you, mr. salesman.
Very nice
Very satisfied
Quaity is very good as so favorable price. Fit perfectly! I recommend
Super
Came body for a month. very soft and pleasant to the touch lace. threads stick out, but not critical. took m on 46r-r sits well