SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bello
Soft fabric very satisfied
it is nice but the two ends are very very long. maybe I wrapped myself 8 times
The pain looks spectacular. The village remained well davolna☺️
Maravilloso
The goods are in excellent condition, all as in the photo. Glitters. I ordered my wife, she liked it.
Excellent kombidress, all matches the description, shipping fast
Looks great
Very nice! Good fit
Perfect
52
Very beautiful, only bodik consists of strings, you can not tell by the picture, but if you can beautifully tie up, it's very cool)
Body all shiny. From the waist come out the long strips that can be worn as you like and cross your back and tie a knot at the waist. Same as in the photo. They arrived soon. Thank you, mr. salesman. I love this one too.
Very high quality thing. Thanks to the store, everything came in size. You can wear in different ways, so this is not one thing, but several in one. A great option for those who love transformation.
A wonderful thing made of pleasant soft fabric. It looks very beautiful. On the parameters 88/70/94 took s, came up perfectly. When i ordered, i thought that i could do with these long straps a lot of different tops, but in fact you can put on either as in the photo of the store, or maximum in another way, otherwise, you risk unplanned to bare the chest)) but this body is still chic, i strongly advise
Amazing
Really cool! Perfect for 178 cm 90-68-98
ok
Beautiful body, size in size.
It fits so well. Ordered S but a bit loose very good quality. Totally satisfied!
Wonderful!! Loved!!
Great quality and product! Thanks!!
Wonderful bodysuit! All my friends want to buy too! Thank you!
Board
Really fast shipping to the Netherlands. 3/4 days I think! Good quality
I arrive very fast, it's very nice and fits very well to the body i love it, i'm delighted
It is amazing, thin material, but it is not see through, shiny, perfect :)
It was about a month. On the hip circumference 100 cm took with. Height 153 cm. Right. Not a bad thing. But it's hard to fasten, if somewhere decided to go to the bathroom will need to get mad. The label is very colitis, it is better to remove. Looks good
Unrealistically fast delivery to home (!) and very cool body.
Excellent top.