SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S size, fabric fine, perfect
Excellent material. Arrived in Italy in a week!
Gorgeous dress beautiful fabric, makes you slim
Good price
For the price, can't complain! came in great condition. i like how it has a zipper and has adjustable straps. I am size US xsmall, and this fits me with just a little loose-ness.
Very good dress recommend!
true to size,nice dress
Pretty good, for such a low cost. The size coincided, for the summer it will be beautiful
It's very short but beautiful
The XS is quite small is a size 32 is pretty tight
right on target and my size.
Very quickly came in just a week. The product is excellent. I advise
The dress is excellent, the size s approached the OG 88, OT 76, OB 99. The waist is overstated, the stomach hides. The straps are adjustable, the fabric stretches. At a height of 157 cm the ass covers. Delivered the courier.
Very beautiful
The dress is a little too short but otherwise is ok.
Product BDB
Very cool dress! On the growth of 173 is short, but it does not interfere with me)
Awesome dress!!) on the parameters 100-75-103 ideally village, yes the cutout is deep, but I was looking for it) on the sea I will wear)
The dress is good, the fabric is pleasant. The color is just super. Upset only that the parcel was already 2 months old. And so it's super. Sewn neatly, the threads do not stick out.
Dress is cool, delivery is fast. But it is very short for me, my height is 158.
Excellent Product recommend and very good furniture packing.
cute
Beautiful dress, makes a beautiful neckline
Perfect, good material, very sexy.
All ok only lack final user confirmation
It's beautiful! It took him 2 weeks to get to my country, Chile. My measurements are 90-70-95. I took size M and it fits perfect.
Lovely colour not exactly the same as It looks on the picture more of an actual red rather than a burgundy colour nice material too doesn’t feel cheap.
Perfecto
I love it thanks
Super! Pleasant material
THE dress served and was beautiful. But is extremely short. Had to increase. Waist 90 cm, hips 115 cm, bust 105cm
Very nice dress, nice cut, not too short, I recommend!
Excellent, tight dress
Thank you for this beautifull dress,, I love it so much. I recommend .
Cool dress, mainland stretches) thanks to the store, satisfied
Fast delivery! Too neckline but pretty enough for this summer! I recommend for those who like to highlight the chest
Like in picture.Material is ok, on my size 90-75-91 took M and it was just a little big.If i took S it would be too tight. Overall I am happy with dress.The shipping was super fast I got it like 3 days after order.Thank you
A little short and big V-neck. Came in week
really nice but too short. the shipment arrived very quickly
I'm 1.70 cm tall and the truth is i have a short film left. I'll try to get out on the street to see if i feel comfortable. The fabric in the dress is not transparent but it is somewhat thicker than i expected.
nice dress and fast shipping wil buy more
I liked it very much, both on the pictures and in the description
Pass very well (German Size 36). Nice Material, fast delivered.
Delivery three weeks, the quality is excellent, the threads do not stick out, the size in russian 48, came up.
thick not transparent fabric exactly as described. fast shipping
Everything is simply luxurious)) thanks))
The genus somewhat thicker than i expected, but it's very nice
Very short
They look great on them. I'll ask for more again. The very fast delivery
Very handsome