SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The blouse came with a delay because of the car. She looks cool, the color is white and beautifully emphasizes the neck and hands. My size is m, the volume of the chest is 92, the waist is 74 .. the size of the blouse is L. On me sits well.
Super, consistent with the description,
C u p e r!!!
Nice blouse, no comments! On the volume of the chest 90 sat tight, a little shines through! Thank you store!
Ok
Good for Polish M and even L
I love it
Very cool blouse!
Really cool blouse casual and work. Early is a little under same neck but as comes up in it for a few hours it is now OK. Not zauważyłam, But fabric is prążkowana. Me this don't mind because it is extra decoration but worth note. Very carefully sewn. Seller added extra spare button. Thank you very much
Super
Very cool T-shirt, excellent packaging. The size S ideally approached the parameters 80x69x91 for growth of 158. The color is not snow-white. Very long delivery 2 months.
Blouse pretty as the picture, fabric slightly stretchy, for my dimensions 88-64 size s perfect. Shipment fast 2 weeks.
Express shipping by courier. I am shocked that soon to me dotarła. Blouse is such as the picture. I am very glad. Seller is sensational, highly recommended.
Fast shipping. Order 2x up
Nice, size as discription
I wear M but I have under bust more than 100 and often not mieszczę in typical M. Wzięłam according to the table and is perfectly. Blouse extends so as you have small bust it take your size.
Very nice, thank you, super recommended shop
Delicious! Beautiful! thank you!
Perfect. Thank you. I recommend. At 46 took M. Selo excellent
It came super fast and exactly my size! Pedi small
Good, fit in size clearly, OG 98
A beautiful stylish T-shirt is a T-shirt, but on my dimensions 80-70-92 is very tight. Take a larger size. I'll give her a skinny girl to a schoolgirl, she will be very good.
Beautiful of good warm and super fast delivery in love with this shop I will still buy
Spectacular and super fast
In general.. Not a bad blouse! My wife liked it! A little translucent! which is very surprised... That the blouse was brought by courier, sdek! after the photo I will add
beautiful. exact size
Perfect!
very nice blouse, material is good, not artificial
Is the second he bought me love to to work
Everything corresponds to the description. Felt a hundred percent cotton. I recommend.
Like very!
linda amei!!
Very good!
Noodles, thin, 45-50 kg weight will be excellent
It's identical, even surprised me without very beautiful
The size approached. Color beautiful white. I recommend.
Unfortunatelly I haven 't received it, because of some transit problems, but the store compensated the price.
Very nice fabric, 44 ordered M, tight. T-shirt liked
Excellent very beautiful
Very nice blouse and fast shipping to the USA
I liked it, but it is a little see-through.
Dispatch 14.11, arrival 4.12. My first order in this store and I did not regret it! Took at its 42/44-perfectly sits. The seams are neat, I'm happy!
Blouse received after 3 weeks, in size corresponds, packed in a zippack, the fabric is slightly different from the expected, in fact, thin jersey, took for the summer, I'm afraid it will be hot, otherwise satisfied.
It's beautiful I get by chileexpr is nose XK, i'm size s I'm a little tight but it doesn't look bad
Everything corresponds)
Thank You, as always, all good. Size-fits pretty
Is very cool setting, through a little, But with a bra color meat is solved.
linda
Cool :)
Very cool