SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in for 10 days. I liked the jacket. At OG 88, height 168, Russian (44-46), the size L came up perfectly, freely, nowhere presses and does not press. Thanks to the store.
very nice
Thank you.)
Super,
Thank the store! Very satisfied with the purchase! I recommend!
Very good
The jacket is warm, and I did not calculate with the size and it is a little big for me. It will not prevent her to wear.
Super jacket. Up to + 5 below will be cold. Hood decorative. XXL took on p. 48-50.
love it so cozy but i am usualy a smal butbid say order 1 size up if u plan put a top under it just fits by its self but nice and warm and comfy
Jacket fits photo
A very cool jacket is even better than I thought. All seams are neat, there is no smell. Og86 and ot76 size m approached, but you can l in the sleeves narrowly with a warm jacket will be small. Thanks to the store Good Goods)))
The jacket is lovely.
Sympotic. Bolshevata was on og 94 and OB 103. It is necessary for a smaller size. I will wear
Already bought 2 times with this store, and the two negotiations were fast and correct!
Thank you very much! The jacket is good. The color Gray was even better than in the photo. A little did not guess with the size .. But if you wear with one T-shirt will be very good. I will order another color. Seller recommend
i chose my size according to the size chart and sleeves were a bit tight. otherwise very good product... super cozy and warm
Reordered for a larger size, now I'm happy. Thank you! Previously took L on the volume of the chest 93, waist 72, hips 90. I like outerwear, that would be a little freer, that would wear a sweater, etc. Thank you for the fast delivery to Mo.
Show.
Nice jacket, very hot. I recommend it
muy bien
The jacket is cool! On the growth of 176r 2 ххл norms, quite a little in the shoulders pulls, but not critical absolutely. Sleeves length norms, soft.
On the dew. SIZE 50-52 height 175 village is good. Sleeves along the length are normal-narrow slightly. The hood is small-in fact it is not needed
gooddd
Photo
Excellent
On the growth of 176, OG 90 normally sat down, but a little under the arms some inconvenience, it was possible a little wider, the sleeve is not short.
A good jacket, I recommend, like and light, but in the wind does not blow, from our winter to-5 Generally good
Jacket class. The height is 152 and the size is 40 ~ 42 excellent. The color is good. Fur everywhere and in the sleeves.
Very beautiful, like the picture, the color is beautiful TB, as M size Q ordered was great!
At 48 Ukr. According to the reviews bought 2 x L. In the shoulders exactly the same, but from the chest to the waist is very large. Not exactly exact sewing. In general, the jacket is cute. I will wear it despite the fact that it is big.
The jacket is cool. it is sewn cool. the threads do not stick out. In general, I advise.
very Nice thank you
Very basic. Good for time outdoors or in the countryside. No smell.
Nice jacket. But the top is not water-repellent. So only on dry weather
good
Received quickly.
Loved. Was perfect and super hot.
Very fast shipping. The jacket is nice but too tight at the shoulders and sleeves
The jacket is beautiful and very warm, only i get big. The color is a little darker than the color in the photo. Thank you!
I bought xxl and i look perfect
Very satisfied!!! Warm jacket. The only thing, a little tight in the chest og 102 cm). It was necessary to order xxl. But it's my fault. There are no complaints to the store. Delivery month.
Will come down for 900 r.
Just in time winter jacket
Very nice jacket, warm. Delivery to chelyabinsk fast. Sits perfectly, very satisfied. Thanks to the store.
perfect very nice than kyou
Perfect finish
thanks.wery like.
Very nice jacket, warm. Delivery to ufa part-time month. Took on the stock for 800 with something. Sits perfectly, not in the guise, the size l came almost perfectly, in the chest freely only a little) my parameters: shoulders-39, chest-87, sleeve length-57, waist-62, height 167. Maybe someone will help) store thanks!
Excellent jacket, soft and comfortable, i would say-"tube". This jacket took a friend, my burden has been for several months (spring and the beginning of summer in st. petersburg contribute to this)-everything is fine. Recommend to buy