SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable shoes. Love them
Perfect wonderful
Linda
VSN is excellent!
Soooo beautiful same as pictures highly Recommended
Long shipping item is excellent
All norms, size corresponds
Good
nice
Order size 38, the store sent 39
Beautiful, equal or best photo, only 20 days. Many thanks store
I ordered a size up they fit perfectly love them
ok
Beautiful
Shoes had came in great condition
Ordered 11.11 came in 11.27. Thank You Very Much. Size fit.
Very beautiful Thank you very much
Very nice, elegant
Came in perfect condition however a bit small for me
shipping was the fastest I've had in a long time. I love these but they do run narrow and a few stones missing but I absolutely love them and will be buying more from this shop in the future
Beautiful boot right size and very fast delivery
love them
These are just as beautiful as the black and sitting too perfect. 10 Days under way but soon super.
Super beautiful and good of size and they sit and walk wonderfully and they are not as high of heel size as described but lower sun 9 cm and walk therefore lovely for the entire day.
Cute
Ankle boots are not bad, all the rhinestones are in place, let's see how they will be worn, but clearly not for every day!) delivery to moscow 14 days! The top is very wide, this is certainly a minus, but look impressive and made quite neatly! Packing was tight! About the convenience of the pad is controversial...
At 23.5 cm a little bit big, the quality is good, look great, the store thanks delivery fast 2 weeks
Good material
Very Nice and Quality
Perfect fit for stamp יפייפה love thank you very much
24 Jan- 2 Feb. Beautiful, same as the picture. Need insoles cause feels bigger then 36, my feet slides to the front. Heals height: 11,5 cm Shoes were carefully packed! Fast shipping.
Beautiful I recommend
these are beautiful!!
Very good quality
The ankle boots are cool, the rhinestones are all in place. Thanks to the store, i will order more.
They're perfect. I'm very happy.
Waited for and received! Master well done, in size sent! Thank you
Woooow must have boots! Sexy and all complete! Quick delivery at my door, great thank you luv it!!!
Great product. Sizes correspond
My daughter was so excited and couldn't stop talking about all the places she was going to wear them. The fit was good and she said they were comfortable.
Thank you