SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack, is good quality. Arrived in 13 days to southern Brazil.
Backpack super, delivery mega fast, came for 2 weeks. The fabric is soft, corresponds to the description completely. Straps and seams are excellent. Thank you very much to the store, put a nice bonus (keychain and stickers) i strongly advise. I bought the child in grade 9. Great backpack and seller super
An excellent backpack surpassed all expectations, in reality it is better than in the picture, my daughter is very satisfied. Not a single curve of the line and protruding thread. Sent by store quickly + gifts (stickers, keychain). I will recommend to friends!
I am wildly delighted, the backpack is beautiful, high-quality, i came to moscow for 4 days. the courier brought it. thanks to the store.
The backpack is good, but the truth of the snake is problematic, tight very
Quality chic! Threads do not stick out anywhere, there is no smell. The store as a gift put stickers and keychain. I like everything! Thank you very much to the seller!
Kind time of the day! It's time for my supervisor. Got 10 minutes ago, very glad. Backpack is very delicate color, backpack material as on umbrellas (huge plus). The view is more miniature than in the photo, but very roomy. There is one large department with pockets (in the photo you can see) and one large pocket in front. Labels on the dog on the material look like leather, but somehow sticky. But it's not scary. Ribbons and straps were untied, tied as possible (i can not beautifully) but will go to me. As a gift, the store put stickers and a keychain. Trifle, but very nice. I ordered a backpack from russia, so the delivery took 6 days. Delivered the courier straight to the house. The courier did everything quickly, but it's praise not even to the seller, but to the delivery service. For such a price, the backpack is even more than super. Would be on ali more than 5 stars, would put more. I take. Thank you for reading.
OK!
The backpack is really cool! A few days (3-4) went. Thank you for the pleasant surprises-tea and keychain. But courier-ham
Fast shipping! Backpack liked, bright, quality is good!
Thank you very much, came quickly from moscow, all the locks work, as a gift put a keychain and stickers. The fabric is very pleasant to the touch. Very satisfied!
Super fast delivery 2 days by courier)
Excellent nylon backpack, came in 2 days.
good product
I put 5, but in fact i thought that it would be many times larger, for length and width all the same heavy to estimate. Seams like smooth but eyelets are crooked inserted. Smells nice. 5 days shipping
Excellent