SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous swimsuit! Came very quickly. Seller recommend
Excellent swimsuit made of dense material. S is perfect for 90/74/98, height 160 cm. I wear usually a S-M. A beautiful combination of colors, slim. Thank you very much dear store. Buy, girls!
Nice swimsuit. The size more would be better, hope lose weight
Very nice Stroj, recommend warmly, pieknie abdomen slims
Good product, same as the photo, also arrived quickly and smoothly.
Everything is fine, thank you!
Cool swimsuit! og 114, OT 80, OB 112, the height of 162 in the chest is too small, if I took the size more, would be more.
Arrived in 2 weeks. Very beautiful. Abundant measurement
Everything is fine, a beautiful swimsuit with a tightening effect. I'll attach the photo later. Size L came up to 48-50 our. Front part with lining mesh. Back-No.
Pradovtsu Thank you, sent quickly! It's been a little over two weeks. Tavarom is happy, I recommend!!! Sewing is perfect, the color is saturated, there is no smell!
Unexpectedly, a good swimsuit was. In my 42-44 s sat perfectly
Swimsuit is great. In size. Seller recommend.
Dress come such as zamówiłam. Is perfect, lies great, is sexy. Recommend! :)
Nice swimsuit.
At our size 54 just, but in length for height 170 I would like more, it is felt that short. After sending dogel in 2 weeks. Long could not send because of coronovirus in China. The store answered all questions, always came to contact. I recommend the seller, and the product is also good!
All as in the description, took the size s on the size = top 44, bottom 46 (88: 75: 98), on the Pope or I need to wrap on 1 cm of the product more or it's time to lose weight, but everywhere is good, and on the pope along the gum line slightly tightens and two boars are no longer beautiful. Straps are removable and adjustable. The cup is thin password ~ 5mm thick, designed for a small chest. The goods went to N. Novgorod month, fell on Chinese Ng. Packed well, there is a small synthetic smell-will pass after washing. With the store did not communicate, sent within 5DN, the track was not tracked
Love it! Order 2 . I’m 4’ 11” 115 pounds and small fit perfect . Shipped very fast and got to the USA in 2 weeks.
Very cool dress material also good. I have 171 cm growth could be troszkę longer. But and so recommend. Came to Poland in 10 days
Girlfriend was very happy with the purchase
Very nice same as the photo is only very short of torso. Fast shipping.
The product corresponds to the description, delivery 5 weeks, sits well, corresponds to the size. The price is very low and the price is very low. The price is very low and the price is very low.
It was stunningly ordered on January 12 received a new mail on January 23. Thank you.
Excellent!
hi-speed(^^)thanks!
The wife is delighted, but came late
Use 40 Brasil XL. Was a little big. The L would be better. Very beautiful
buena
Verry pretty.
Product as in the photo I recommend
The size approached perfectly for height 173 and sizes 114,90, 114. Thanks to the store. I recommend.
Good product, as described. Good fabric.
OK
Very good furniture product recommend this store
muy bien
It's fast, good looking
True Product photo, loved, fast delivery to Brazil, tracking work perfectly
Swimsuit good, shipping fast
I recommend the store! Swimsuit came to the leningrad region for 9 days!!!!! The parcel was tracked! Xl to russian size 50-52
Beautiful bathing dress. Delivery time a little delayed for colombia
Beautiful, good quality, i'm size m us, i ordered size m and if it matches my size. Thank you i arrive in 15 days.
Delivery to ukraine, dnepr took 14 days. The store as a gift put a hair clip with a hawaiian flower. The swimsuit itself is sewn neatly. Keep in mind that if your breast size is not very minimal, then the chest may look a little flattened in it. On the parameters 100-83-110 took xl, came up perfectly
As described and match the size shart. Only for higi max 165 cm.
On height 173/weight 53 and lean build, the village is good, if there was a chest, it would be small, better order l
Beautiful, bright swimsuit, chose between 2xl and xl, bought xl and did not regret, nowhere presses, everything is fine
Uzbekistan reached in 37 days. Quality is super. My daughter liked it. Thanks to the store. As a gift, put a clip))
so nice ! it came with a lovely gift, a flower for hair only i should have taken a smaller size is kinda loose, shipping was fast
XL is a little bigger than usual
The swimsuit and niquel! I size 42 and I took an XL and it is top
On the russian 52 and the growth of 174 took xxxl. Came perfectly. Super quality
very cute