SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it
good
Is beautiful! Large size is such as should Recommend very nice made
Arrived super fast within a month
Cute but was a bit small for my waist, just gave it to my younger sister lol
great
The only bad thing is the closure that goes down alone
excelente
I am satisfied with my article it suits me very well and I congratulate you really meet the expectations of your customers hat
I liked the sundress very much. I'm happy with the purchase. the lock diverges a little, I had to sew a hook.
Dress as in the photo. Came very quickly. Sits perfectly
Shipping very fast 1 week. It's just like the one in the photo but i have the same problem as the r is to the buyers, there's a couple of fingers left over. I use a spanish 42-44.
Small size mismatch in the hips. More. Sewn on a girl with an even more circular booty. And otherwise everything is fine. The parcel came quickly, despite the fact that i did not correctly indicate the index and address.
Delivery to the perm region three weeks. Medium density fabric. From the sides of the ears, all write about them. I had to sew from the sides. I like it anyway. Very well hides "irregularities". The store is wonderful, not the first time i buy here. I recommend.
I'm in cantada it's good dress to fabric buy back this store
Unrealistically wide hips, i do not know who it can fit at all, does not match the photo, in the photo of the model there is no lightning, but there is a jeans soft, the holes are big, it's for an amateur, in what here all delight did not understand, bought, dressed and realized that i can not walk in this, I will not even suture, several times think you need this? Its money is not worth it, delivery is fast
Good quality sundress, without defects, there is a small smell of a new chinese thing, but after washing, i think it will fade. photo and description corresponds. the material stretches well, i'm great, but i will still wear it. i have a hip volume of 106 cm, and a decent stomach (after childbirth). Suitable for large size hips. my second order in this store, i recommend
very beautiful overall size xxxl=42-44
The dress is cool, did not please with the size, the hips are very wide, i will suture, came for 3 weeks. Thank you store!
Well, this is a very short sundress, and these awkward ears on the sides... My parameters og 114, ot 96 ob 116
Dress cool! I recommend
Perfect with the measures the store gives.
An excellent suit but a little more, on the sides in the hips had to suture.
Bien
Perfect, same as description. It only comes with a strange smell like chlorine. But it's perfect.
Beautiful fashionable sundress. i really liked it. though the sides are bulging, but it's not critical, we will fix it in the studio. i ordered xl for my hips 105, i recommend the perfect store.
Sarafan prishol quickly, for half a week, with the size helped by the store, thank you
Mega cool sundress. The size approached perfectly. In russian 52
The goods came in size, the only nuance will suture the hips, sundresses for girls with big butts
Very nice!
On the parameters 110/92/112 back-to-back. There is an incentive to lose weight by 2-3 kg. On the growth of 184 shortened, but not critical. For the summer the most it.
Yesterday i received my order. The dress is good, but it needs to be redone on the sides. Cost $17.09 (with delivery). Delivery month: ordered on may 1; sent on may 2; received on may 27. Thank you!
A little bit but good overall
Ordered 11.04, came 20.05 to samara, the quality of jeans for the summer, excellent sundress of medium quality, side seams are not symmetrical, sewn not neatly, the middle seam on the front goes to the side, on my parameters 100-82-100, l in size
On the volume of the hips 124 cm 2hl very large
On the size 48-50 took hl. Came up. True, the snake on the side is weak, unfastened when moving. Sits somehow unclear, like a barrel. Can after washing and ironing will settle, but until the look is not very
It's beautiful.
Sizes are very large and sewn on the sides uneven
Too big in the hips and the fabric is thin, but for the summer norms
Good thin, soft jeans. But unfortunately very short and behind rises
Zamovlennya went 18 days to ukraine, yakistu is pre-satisfied! On the parameters of 116/100/114 took hl in the hips of the wilno, yakraz tak, yak i hotyla. 3 the store did not lie, after redirecting shvidko.
Sarafan seems good, but does not sit on me. In the waist and chest everything is fine, but on the hips sticks out, i want to sew. Judging by the photo of the model and previous reviews, the sundress is designed for girls with wide hips. She took 2xl for the parameters 114-99-113.
Good sarafan! Corresponds to the description and photo! I recommend the store and the store!
Dress is cool. But the size of xxl is too big for my hips 112. Ears. I recommend. Shipping is very fast
Sundress is excellent. I sat down well, but i think that i will have to remove a little on the sides, my husband said bolshevat (i'll see how i sit down after washing and ironing). As for the holes-i will make patches from below, not very successful their location and they are very large, not beautifully prognoses the t-shirt through them. The smell of course is hymonic, but the rinse, i think, will solve the problem. At og 104, from 95, ob104 xl, less to take is not worth it. Delivery is fast, tracked. With the store did not communicate, there was no reason.
It came very quickly. Literally in a week and a half. Sundress cool. But i put 4 because, first, they sent the size xl, although i indicated l. and secondly, a little awkward: in the hips protruding "ears". In general, i had to suture a little.
The store's size grid corresponds. Took on the size or even two more and immediately after receiving ran to suture. The product corresponds to the description, the color is slightly different from the picture. Got to ukraine for 8 days)
Waist 89, hips 110, everything came up, chose according to comments, size grid and questions and answers of users
A good sundress, but it will come a little to sew "ears" on the hips. Looks good. Long wanted denim sundress
Sundress larger