SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, it looks very good
Very nice, fits very well to the body, the fabric is elastic
I love it
Fast shipping and received within 2weeks in the U.S. I'm 5'9" and 145lbs, I ordered a Medium and it fits great, that is my normal size in U.S sizes. Material is semi-thick. I would wear this in any season because you can always layer up if you need more warmth.
love it .. the store is very good .highly recommended.
Gorgeous
Great thing!
Identical to the exposed model. The fabric is a little hot and thick. The size is fair.
Perfect
Very well consistent with the photo nothing to add
Cool jumpsuit! The material is pleasant to the body, good quality. The drawing slightly does not converge behind, but it was written and i expected it. Thanks to the store, it came quickly, 10 days before norway. My dimensions: 89-70-97, the size approached, the height is 164-normal length
Everything is okay but just a little bit short
beautiful
Not a bad overall, sewn neatly! The only negative, a little short top, whisper cuts into the crotch, but can be stretched! First ordered s, then asked the store to change to l, he kindly changed) and thank god! It was a month before siberia.
too small
Ordered 4/11/19 Received 4/25/19. Very nice material. I am happy with item. I will give as a gift & order a larger size.
Overalls cool fabric beautiful store advise delivery to spain mega fast
Ordered 31.03, sent 02.04, received 10. 04. fully corresponds to the unwriting and size and composition of the fabric. i do not recommend taking a smaller size, it will be tight, it looks better free. at og 89, ot 72, ob 95 sat perfectly, the length of the overalls for my height of 165 cm is slightly lower than on the model (To the ankle bones). the picture does not match, but visiting expensive stores realized that now no one is fixated on it. to the overalls goes and the belt, in general i recommend. And sewing and fabric of excellent quality, delivery is relatively ambulance. store many thanks!
good quality, very nice. sits nice, iam 92-75-95
Thank Q so much quality was too good same lyk pic buy more