SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery
Beautiful nice feeling and fits great . I’m a us xs and that’s exactly how it fit 4’11 100lbs
It is exactly the same as the photo and the measurements indicated, the net is good!
The skirt bought me the s and it's a little tight. Best M. 163 cm and weight 54 kg
Good skirt, only the store did not specify the number and apartment, so had to go to the post office and ask to look for my parcel. Quality as always on top. Only villi stick to other clothes, and so super
Good skirt! Bought for 629r. Delivery to st. petersburg 12 days! On the parameters 85/63/93 size xs sat perfectly! I'm happy!
Perfect
amazing quality
On the hips 90 and waist 67 villages perfectly
The thread is chubby and well sewn. It brings zipper and security closure up just in case the zipper opens. The zipper looks a little bad, but it may be because i haven't worn the skirt yet and it hasn't gone up and down several times. I had a small hole in the seam on the left side, i'll sew it up, but i must have come perfect. I bought the size l (on the label comes shein l). Use a 38-40 (about 90-95 hip contour) i'm a little wide but it's always better to fix it than it's small and not be able to use it. When i release it and take it a few days i'll put in more information, but i'm happy with the purchase, for 7 euros i can't order more. It took eight days to arrive
Great skirt. A little more in the waist, in the hips sits well. But it's not a problem. The seams are well stitched, the threads do not stick out, the lock works properly.
Everything ok, skirt is beautiful, as described. Very fast delivery.
Skirt of good quality, but bolshevata
Excellent skirt, i do not know how to quality, but at first glance it looks very good. On height 168 and weight 60 took m, sits very well and quite freely.
A good skirt, but while i was walking i lost a little weight. At about 95 such a measurement bolshevat. In the photo i held my hand. The material is excellent, despite the fact that there is no lining inside, nothing is pricked and worn very pleasantly. The skirt is warm, sewn neatly, but a little thread stuck out. The color is universal b/w. I recommend.
arrived very fast. this is 2nd time I ordered from store. love all products
Very bomb-free, i thought that m will be small but everything is just!!! Ideally, on the pope the cage is the same. i recommend. Shein is original.
The product came very fast. The skirt is very pretty. Good stuff. However i got broken (attached photos). The store very kind and attentive, reimbursed the money immediately. I'll ask for it again.
Very sexy skirt. Girfriend was very happy
The skirt is very beautiful, on the parameters: thigh-89 cm and waist-60 size xs came up perfectly, even there is a stock in the waist (tried on with pantyhose). skirt without lining, but fabric and so dense. snake is normal, slightly jammed in the middle, but i think it will develop.
Really stupendaa