SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. my daughter love it
Wszyatko okej, fast delivery :)
It was necessary to take L as usual, took m because of the reviews. Very tight. If you like in the guise, then on the ass 105-110 take M, if not-L
Is OK but on the sides splicing materials is not "ripped" and equal
LOVELY DRESS AND THANK YOU FOR FAST SHIPPING... :)
All right. All right. It came very fast.
bello
Excellent
Amazing dress and delivered first in 3 days. Topstore lost track of orders
Like the picture, perfect size, corresponds to the Pean. Fabric soft, commode and good. Always is a hit buy in Shein
Height 1' 70
very Nice!!! i orderd an M and it fits very good (normally s or m)
Nice and elegant
, it got here in less than a week after placing order very pretty and fits very well
Very cool and fast to arrive
I arrive before the estimated date, it is equal to the description and very comfortable. I love it
Cool and good quality
The dress fully corresponds to the description, fit in size, the quality is good. Thank you store
Good quality, i liked the dress very
Dress super! Excellent sewn, beautiful in shape, what i need! Shipping super fast.
Very nice, i needed to take XL
Excellent dress, the quality is very even, it came in a week! Order, you will not regret!
excellent
S ideally suited to 83-63-93. Delivery 3 days.
The dress is just super! For the summer the most that, light and not translucent.
the only one little bad thing is that, if you are like me an small chest-big hips women; you gotta chose between one of them. but not the big deal
Beautiful dres! Love it!
I love it. Of course the L size was too big, choose your size, do not take bigger size. Came go Lithuania per 2 weeks
good for the price
Awesome dress, stretchy but not too much, if you have wider hips be careful choosing the right size. For my physique M is ok. Smell is present make sure to wash before use. Soft material, nicely sewn.
Everything i buy from shein is always perfect
It came perfectly. Cloth plump, but stretches perfectly
Fast shipping. According To the description. Recommend
They are as shown in the photo, very nice and good quality in relation to the price
The dress was pleasant, synthetic, but pleasant, soft. 84-68-90 the village is excellent. Slightly wide armpit on the one hand, but this is apparently a mistake when sewing, but you can adjust. I recommend to buy for 500 rubles perfectly.
I fit perfect size ch. I like the way it looks but i feel that if i go up 1 kg i stop staying this super fair to me measures 83-73-95 (shipping by shein was very fast but when arriving in mexico redpack stayed my package 15 days)
Good platishko only armpits a bit wide but this can be corrected
Perfect, good quality and well cut. I recommend it
Small size. Take a larger size. Quality is super. Sewn neatly
Great for summer, size is fine, i ordered an s for a thin, tall girl. The fabric is fine, but not transparent. Fast shipping, i'll buy more from this store
+++++
The dress came in a month, in yekaterinburg. Good quality for such money, 46 ordered l, the village is perfect. Seller recommend
Height delivery, super quality, odorless
It's a bit too tight for me. The material is OK with the price. My parameter is 84-70-94. I checked the size chart... Wish I ordered a larger size.
Well this vien
Perfect! ❤️
I really liked the fee, i received it for 10 days. Not too tight and not too thin in moderation
Perfect!
beautiful wish it was longer
I love it! The fabric is elastic and fits perfect to the body