SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, size a little big for some, look at the measurements
Beautiful dress
Super dress, at work, what you need, in my 48-size L, I'll see what else you can order
hermoso
Satisfied, only PE material, and so everything is fine and size and color
Recesses for chest No. When a large chest wrinkles.
Beautiful dress as I see it in the photo
Beautiful!
Very beautiful dress. But is a little big for me.
Very fast delivery to Arkhangelsk region. Size corresponds to the grid.
Beautiful. I'm super fast. Thank you
Very nice product except for the size M it is better ordered S
Good dress, the seams are even, the fabric is pleasant. Me at 44 s more Cotton wool
Just as pictured . Seamless transaction. Thank you
The dress is cool, but not much more. Og90, ot78, ob100. It was necessary to order size S
Wow, very FAST shipping! Took only 2 weeks to Sydney AU, thanks heaps!
A good dress, only went a long time, I will wear, in size
awesome as expected
Thank you all received on time, i liked everything
Superb dress, very nice quality of the fabric, thank you, very very very fast delivery 5 days, congratulations you were real professional, very soon for other purchases at home.
Sent within 2 days, came in two weeks, on the parameters 92x85x100 height 168 size s came well, but... Short. Seller sooo sociable))
The dress corresponds to the description, in size, i liked it very much, i'm happy to buy.
Excellent store, this model is very free, very suitable for pregnant women, the quality is good. Og 87, ot 74
Very beautiful dress, silky quality of the fabric... He's very sweet. No problem of seams this time... perfect size... Order arrived very quickly.
On the growth of 169, 67 kg the village is excellent. In the shoulders well. Looks super.
Cool dress! Fast shipping! Quality at altitude. She took s at 90-75-92, the village is perfect. The length above the knee on the palm with an increase of 165 cm. My recommendations!!! Thank you.
Girls, dress super, buy will not regret. this is my first dress with clothingpalettes.com, the store neck surprised in a good sense of the word. The seams are all native, the color is very saturated as in the picture, there is no smell, the packaging is beautiful. Took s my parameters 96-70-99
Really tight on the arms.
As in picture, very beautiful.
Very nice!
Lindo
Dress super! To be honest, i did not even expect this. Quality at height, the seams are smooth, neat, there are no protruding threads anywhere, there is also no smell, the color and size fully corresponds to the declared description. The store is well done!!! I will still order from him!
Gorgeous ne I had already comperato Red One, do I took another red Blue and pink. I took a size s weight 61 kg Height 1: 59 M is a pattern off then it goes well take a size small
The dress is wonderful!!! The color corresponds to the photo on the site, the seams are even, well processed. On the russian 44 weight 56 height 165 size s came perfectly! Delivery to omsk 18 days. I am very satisfied with the store and i recommend the product!! Thank you!!!
Not enough, but you can wear it. Ideally for 1 size more needed.
hermoso