SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, I wear size S, a little tight, recommend take size bigger
Beautiful as picture!!
Body SA wonderful material perfect recommend
Super
I'm sorry, uncle!
Delivery exactly two months, size S at 88-67-92, freely. There is a defect, one sleeve armhole is clearly cut to another size, the store just pulled off the fabric and one side is assembled.
Not a bad body, on growth 155 will be great
Everything is super! As in the picture. Size fit
I'm shocked!! Arrived in just 4 days it asked, super fast and beautiful!
Nice! Thank you!
Body is beautiful, the fabric can be slightly dense. The store is always in touch. Recommend shop and good seller
Great bodysuit
Merci beaucoup J'adore
Tight norms for 174 and weight 55
Came without marriage, as in the picture
I loved it. beautiful!
Ordered the. 44 L could take m.
Shipping to Moscow 2 weeks. Very nice. Nice color. Size in size.
Size fits perfectly. Highly recommend
Perfect!!!
.
Product arrived very quickly. Size M fits my parameters 93-84-98. Beautiful design. The material is thick not suitable for summer. I spoke to the store and gave me the best solution. At the end I am a happy customer. I will buy again in this store.
I just received my item. It's nice but little bit bigger. I should order size S instead M. Ty
This is just a super bomb body, very high quality, fully consistent with the description, chiffon fabric crepe, the inner layer is very pleasant to the body. I'm at a height of 163 cm excellent, nothing presses, fastens easily on buttons, the volume of the size l on the 48th russian size is excellent. Excellent packed, delivery about a month. All the goods of this store are excellent.
Same as in the photo. He has arrived in spain in 8 days. In spain i use size m, i ordered an l and it's fine with me, although i think the m would have looked good too (tighter). Recommended.
Very beautiful body, the size approached (height 170, 44-46). Delivery two weeks.
I love it, exact blouse to description. Good fabric. Thank you very much☺
Great body. The size corresponds, the threads do not stick out. Definitely recommend!
It's just like the d is crypt, i totally recommend it's ta store
Everything is fine, body came quickly. Quality, well, for such a sum, normul. Synthetics, quite dense. The only thing, i took l, the length is not very suitable.. In tension... and in volume everything is fine ..
Beautiful
Like the pictures. Good fabric.
Very nice
Body just super, quality at altitude
The order came to Murmansk very quickly, in 3 weeks. Description of the product fully complies with the order. The color and fabric are very pleasant, it is convenient that there are buttons at the bottom. In Russian size 44 S fit perfectly. Blouse very pleased!
It came in 3 weeks, there are no complaints, everything came in a zip package