SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super Jacket, match the size, thanks.
Cool bomber, in Russian 46-48 ordered L, came up perfectly.
The jacket corresponds to the description, on the parameters og90, ot73, ob97, rotst 170, weight 57 took the size L, loose, shoulders slightly hung, iron neatly, synthetic golimay, can easily burn.
The jacket is so incredible and beatiful. I am really happy about that :)
Great bomber
VERY FAST SHIPPING AND THE JACKET IS SO CUTE!
Bomber Toch is the same as in the photo! Looks great, the color matches. I wear the size 42-44 size L sat as it should, as I wanted. my height is 162, the waist is 65, the breast is 88, the hips are 90. the store sent (reported sending in SMS) all promptly came in 2 weeks, the courier brought home.
Cool Jacket and exactly like the Picture.
Very father, order one size less
The order is satisfied. Straight As in the photo
Windbreaker is super, I order the second, because the first mother took)))
very fast and nice
All good
Cool jacket
THANK YOU!!!!!
Size 42-44 Russian, approached well, to the touch pleasant and dense, the color is cool, in live looks better than in the photo. I did not communicate with the store, Rossi was not tracked.
Cool bomber. Cocoa color with milk. The size of the dew is 48 just right. Many thanks to the store, I recommend to buy.
It's cool. The jacket sat perfectly, clearly in size. My Russian 48 (og 100 cm, OT 80 cm, OB 100 cm). Before Novosibirsk there was a parcel for 3 weeks. In general, I'm happy, I recommend.
Excellent bomber, for size 44-46
Order one size up should be best as the elastic part at the waist is quire tight.
A good summer jacket lined. On the size 48-50 well sat down, the only thing that the elastic band at the bottom would like to be freer. Lightning is very narrow, fastens hard, will not last long, i think.
The jacket really liked, the color as in the photo, neatly sewn, the elastic band is not tight (as it was written in other comments). In russian r 44-46 ordered l, sat well, freely, m would also fit. I highly recommend both the product and the store. In belarus came for 2 weeks.
Great windbreaker
Super. From 77, about 97, height 170, weight 60
A good jacket, only the threads stick out and the sleeves are short and tight elastic.
Cool thing! i recommend, chose the store's table, sat perfectly
Windbreaker came in time. Windbreaker is good, but the color is not so saturated. In my 46 it was possible to order m a n order l.
Sent on 03.05.19, received 27.05.19. The jacket came to my size 44-46. Thank you store!
The order came very quickly. 20.05 ordered, 04.06 already took in the mail. srglasna with one of the reviews-the size depends on how you want the windbreaker to sit. if as on the model, then do not need more. if-to longer and freer, then the size is larger. sleeves are not short at all, there are also no questions on the shoulders. i immediately measured, doubted, maybe, More needed... and then realized that then the windbreaker was very voluminous and the sleeves are too long. if for the summer, then in size. it is synthetic and even feels warm in the morning. but not yet. looks great. base color. i'm very happy.
Jacket as in the picture. Sports type, on the volume of the chest 112 cm perfectly fit. Thanks to the store.
The first time i ordered xs, it turned out to be a bit short and the rubber bands are very tight. I had to order another size, but decided not on s, but even on m. As a result, the rubber bands do not press, not short. My size is 42.
Bomber is very beautiful and quality)
Very cool jacket, all the seams are even, nothing sticks out, there are no puffs, looks stylish
It was necessary to order for a larger size. But overall good
Suitable for 44-46, 42-44 is too big. Sleeves for height 170 excellent
I love it
Very much waited for this order. As a result, i came with a stain and everywhere threads, i feel like a fake
A decent jacket. Quality is good. At 48-50 came up. Height 170 cm. If less, the sleeves will be long.