SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This dress is very nice in personal. The dress looks the same as in the picture. I love it very much.
The dress is very beautiful, but had to order a size smaller. I took the from, about, or-84. Easily take S. free, sleeve is very wide, then I inside delayed gum (brush), it is electrified, light transmission. Looks elegant. Growth 172 cm mid-calf.
Very happy with the dress, i bought size L for my measurements bust 94cm, waist 84cm, hips 110cm. fits nicely, it is big around the waist/hips but the fabric is light and falls nicely, and the belt draws it in without bunching up. yes it is very see-through, i will have to wear a slip under it. At first i received the dress and the belt was missing, and i was disappointed because the store said they could not send me the belt and offered me a small refund. but then i received the belt in the mail!! very relieved.
The only thing that upset-delivery. Vomit was much faster. In my 46, 170 height, 91-72-95 took l. it was possible and m. The dress is decent, elegant. The fabric is thin. but it does not shine vulgar, everything is decent. I think that at 48 this size would be perfect. But, since, i changed the chest 4 size, i was afraid to take less, but in vain! The store is sociable.
Hello, everybody! The dress is excellent! Good fabric. I'm happy. thank you store!
Very nice dress, looks expensive
The dress is excellent! As in previous reviews i want to note that it shines through and more)
The evaluation did not take off. But it's like a bag. I took m, but it looks more like a nightie... shines through. I will add a photo when i transfer.
Long and long sleeves, but overall not bad
The very nice dress but could have taken less size
Beautiful lace. A little shines through. In general, like.
The dress waited 2 months. Lace on the hem in the seam is not sewn too smoothly
Very fast shipping. Dress is very pretty. Nicely finished. A little long sleeves. Kupiłam size M.
The dress is beautiful, as always in this store. Everything is quality, as in the picture.
Beautiful dress! A little shines through, but not critical
i like it it was big i had order size "s" i will fix it
dress is lovely.. bt longer thn i thought
Good dress, shipping about 3 weeks
Good
At its 44 size ordered l. very sorry large was. And so the style is beautiful.
The dress is beautiful, the village is 48 rus. Size l is good. With shoes on heels looks perfect.
First clothing purchase from SHEIN and I'm VERY happy!! MUST wear a full slip as it's see through. Nice quality and beautifully made.
Girls, all norms. But i'm just not happy with the model. All so beautiful and i with this long and toad, like an old woman! The husband said-german teacher of the military years! Fui!!! I don't know what to do with him now. Good bought for 12 euros only. Coupons from stores steer;)
Everything is fine, there was thread, but not trouble, brought some courier, but this is another story
Shipping month, track tracked. The product corresponds to the description, at 88-72-97 took m. On the height of 170 the dress itself is knee-length, the rest is lace. It looks very good with both shoes and in the spring version with boots. The parcel has a lower cost. Thank you!!!
The dress is super. no smell, the seams do not stick out
The size of xs approached 88-64-94, the height of 165. A little shines through, in artificial lighting imperceptibly.
Very beautiful dress, ideally sat on the figure. I chose the size table, everything came up
Dress fire, but a little shines through if desired, you need a petticoat.
Awesome dress
Light as chiffon. It looks beautiful, the height of 158 arms is long.
I am 1.7m tall, weigt 55kg and wearing a EU size S. Fits perfect, maybe a little too long, but I like it. Nice to touch.
Board like and good! But i have a small height, and therefore the sleeves are long. And on lace a small marriage.
Super!!!! Cut loose. I like pritaleno. If with a belt, it's still wide. If there is a tummy or a girl in position, then a great option. Lace chic.
The dress was ordered 11. 11 received 24.12. On the russian 46-48 size approached m. the length of the dress is 120 cm. The material shines through. Quality is good, lace is beautiful.
Cute dress, but very long than the picture. I took a Xs and is still great. Thanks to the belt though I is pretty good.