SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice skirt. Cloth is dense. Delivery by courier sdek. Nice)))) store recommend
Unable to send because of closed borders. Full refund was done.
The skirt arrived direitinha. The material is same good and comfortable. Served in perfection.
fits perfectly fine
Perfect
Cute skirt: 3 Everything corresponds to the description, my size M came up. True shorts shine through, but okay. The goods reached 14 days to Krasnoyarsk. In the future I will take other colors from the same store
The skirt is excellent! Threads do not stick out, the lock opens well, shines in the light, but nothing terrible. In Volgograd came for a month. On height 155, weight 40 kg (from 62 cm, about 82 cm) a little big at the waist. However, if worn with a sweater, it will be normal. Shorts are available. Advise store ~
It's perfect I love it and the fabric super good
It's really great... Bigger in the waist but I knew that it would be like that... But overall perfect
The skirt is cool, sat down well. There is a size in size.
100 percent synthetics but the child really liked, I recommend
great
this is my favorite skirt ever. this is the 4th ive bought and i love them all.
It came quickly, everything is on top!!!
Fit perfectly on my daughter.
I'm very satisfied, thank you
Soft and beautiful
So cute
my post office lost the package but the store was responsive and resolved the issue and I got my skirt in the end!!!
On the girl 146 the height approached perfectly
The skirt is well made. Shipping was fast
The skirt is pretty short, but with shorts, so you can not worry (o˘˘˘o) ordered for a bigger size, but still sits well, although the pleased big at the waist ✿ was not tracked, but this Nothing Was Delivered home by the company sdek photo is not very successful, but it will come down
It was about a month in Rostov, the daughter was satisfied with the goods. I recommend this store
Wai skirt super, sits perfectly
I'm a medium and I got an L but it was a bit too small unfortunately
so cute! fabric is nice and thick and the shorts beneath stretch
very short
The skirt is nicely, good furniture material and with pant under very commode, xl would have been best, the sizing is quite petty, I am would have had to order XL. L Justito.
I'm 168cm and 52kg it fits me perfectly
The skirt is beautifulll!I love it soo much.But it is long that’s why i folded it.But it’s my fault because I am short.But besides that it is perfect!
Identical to the photo but I wish they sold a 3xl it fits but it’s tight around my waist not comfy it’s extremely short around my butt I cry. The pink skirt isn’t see-through
Super cute and exactly like the photo! The shorts underneath are super soft. Took about 3 weeks to ship to the US. I got an XL since I’m super tall for a lady (175cm) and it fits perfectly! Love it!!
Everything came quickly, the skirt is good only i took 3 sizes larger so that it was not short and it was a mistake))) it's sooo big for me, take your size. Maybe then i'll take a black of my size) 0
Skirt me came after some 2 weeks. Material is super and skirt has underneath shorts what is the most plus. From store otrzymałam extra gift as Chokera.
arrived after 2 weeks, good quality, beautiful color + cute choker, i’m M-L, but i ordered XXL
Short, but the fabric is strong and the skirt itself is well stitched
Skirt quality, there are shorts, very happy to buy)).
Very good, loved the skirt, just got a little tight why I gained weight a little KK, but nothing that I can not lose, very good service also and arrived early
Ordered may 22, the order came on june 6. As a gift put the choker) the skirt looks good, the threads do not stick out. On ob 90 from 66 took s, came perfectly. The length of the height is 1.56 normal. The only thing-it was not possible to perfectly smooth out, but for me it's a small minus.
The goods came quickly. The track was tracked, the store reported everything. Pink skirt is very beautiful, bright. Stitched qualitatively. Order,
The skirt is super, the quality is at the height, the delivery is fast 19.05 came by 13.06 courier (sterlitamak) the choker is beautiful!)
Super quality and skirt!!
Very beautiful and high quality! I'm in a pleasant shock) only a little short even for my height
Ordered for size more and did not lose. Yes, the skirt is large, but very short. But i sewed an elastic band into the belt, and with shorts it's not afraid that the skirt is short. I ordered a month before my dr, explained to the store the situation, he immediately sent the goods, and after 2,5 weeks he was already in the city.
So happy with it! It came within a two weeks to Poland, size is perfect, shorts underneath are really cool and handy. I also received a gift - heart choker. I will buy smth again for sure! Thank you so much
It is very beautiful and comfortable! Is a little small ago but she has a short low sewn skirt. Your description is very real, she did not come with any defect, and even sent a choker toast. AND even sent early. I Am very satisfied!
The skirt really liked! Delivery is fast. The size approached. I'm very happy! thanks