SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine! Beautiful, nice skirt. The size corresponds.
Highly narrow
Great!
It's perfect, very pretty is just like the picture. It came very fast.
Very beautiful
The lovely lack the size is such as charm I will order in lead color very bellooooo
Perfect
Looks good product corresponds to the picture Fits well and neatly finished fast shipping I recommend this shop sure to.
I never understood the tracking... All the time about described .. The goods are ready to ship .. and I already received it .. The store honestly wrote that he sent .. did not lie.. I advise him .. The skirt stretches very well .. srashchmer on the skirt fit well on the waist 86 cm .. pop 96 cm .. The fabric does not shine through.
Nagyon gyorsan megjött.
Turbo Free. Complies With EU Size.
Very stretchy
It is long strip and comes to my waist fabric It is amazing
Lovely skirt
Size perfect
Thinner than I thought, in the summer you can drive and not soar) not as short as on the model, bullying but will go, beautiful) stretches only so)
Splendido
Positive transaction.
It came in 2 weeks
love it :) thank you store :)
heel erg mooi. super!
Perfect
Skirt very beautiful. good size. happy with the purchase.
Perfect. Maybe something fine. Super elastic and perfect size. My wife is delighted with the gift.
Super product. Size also suitable. Recommend. Nicely packed. Fast shipment, under 2 wks. Recommend!!!
Super pretty skirt, it's gray than in the photo but it's perfect. Very happy
Nice skirt, just a little translucent. for a weight of 55 kg, perfect size s. I recommend it.
En beatifull
Absolutely gorgeous, fits perfectly and arrived in 10 days to UK. Just a bit see through if you care about that.
Wow what a super fast order this is! Ordered on 11/11 and already delivered on 16/11! How? Some products are sometimes 2 months in transit! And the skirt is top! It fits exactly. I am 1.55 and my hip size is 100, skirt is also right and the fabric is also completely good. If I could give more stars I would have done that!
The skirt is quite specific. To create a spectacular look with it, you need to experiment. On a good figure. Took on about-98 cm size L: Free (suitable and large volumes). In the RB came quickly, in 15 days. It is pleasant that the store knows the features of sending orders to the Republic.
Fits well, fast delivery, fabric nice and thin
nice
The skirt is of good quality, I am a little disappointed because I thought it was cotton or wool but it is full of brilliant so it is not a skirt every day because it is very chic
It fits well, not see-through, and it looks like in the picture. I'm very satisfied. It came very quickly. It takes only a week. I recommend this store.
Great skirt. Came up perfectly. Seller recommend)
I'm very satisfied
Very nice skirt. Light but not transparent. Very good product.
Great!
Great skirt, not see-through.
Bellisima, even though it takes as long as 2 months, i love it
beautiful color ...its all ok;)
Good.
A thin rurek centestring on ob 98 m came up
Everything is fine, respect the store
I recommend to everyone. i will buy more.
Silver gray elastic skirt with glitter effect. Good product for its price. The smallest size corresponds to a 34
mooi
great very nice
nice, fits well, not a bad quality