SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is wonderful! I'm delighted!
Handbag Super! I order not the first time, the previous handbag in black. Ordered beige, it is more milky. Thank you to the store, everything is fine!
Handbag pleased, the color is cool, not bright, but what you need. I took the same beige. Very happy. To the store Thank you and prosperity!)))
Cool bag came intact
I order a second time, everything suits, I like these bags very much. thank you very much♥& Middot;
Very good handbag I advise
The bag is beautiful! Delivery fast! I'm very pleased, all as in the picture, very comfortable, class!)
The bag is chic, then what I wanted
Thank you! I like)
Highly recommend very fast 2 weeks well packaged
I order the second time, the store is well done
Handbag Mila, neat, it seemed to me that it would be smaller, but the size is good, all I need to do is get in. Sent for a long time, but the delivery itself is fast, less than a month before Khabarovsk.
Excellent handbag, what I was looking for, the strap is adjustable and it's very convenient. The size is perfect, and you can take a small and small things with you. There is an unpleasant smell, but not particularly strong. I'm happy, thank you!
Perfect as pictured beautiful material good
Excellent bag of leatherette, for funny money! Came quickly with a inflated package inside. Completely satisfied with the order and the delivery time! Thank you!
The bag is good, without marriage.
Good little handbag. Came for 2 weeks)
A good little handbag. just like in the photo of the store.
Cool
A good handbag, small, but everything you need will fit. For the summer the most it. It was a little over a month, but I think it's because of the new year in China. Packed well, by past the usual package, still put in a cute fabric bag, inside was an inflatable bag, so it was not wrinkled. The seams are even, the threads do not stick out, the color is as in the photo. The store put the brilok as a gift, thank you, very cute))) I recommend.
Hang on China! Hang on Wuhan!
Aiggy little handbag! Before that I ordered a similar, but, apparently, fake, do not compare at all. Everything is clear, the touch is pleasant, took 2 and to each store put a bracelet, I'm happy!
Bag really cute Thanks to the store
The bag was not sent for a long time because of the epidemic. Delivered very quickly. Came well packed and wrinkled. The size of the small strap is adjustable. I liked the color. It was upset that the crooked sewn, the rounding on the right and left are not symmetrical.
Handbag is cute. Thank you and recommend.
The handbag was a little more than expected, but even better, TK roomy. Chinese respect-as a gift put the mask.
Just like the first pretty, inside is cute, soft, the color is slightly darker. Packed perfectly
The bag was 25 days, very light, the strap is not removable, the zipper is plastic to me and it was necessary. The length of the strap is adjustable. There is a small smell, I think I should take a couple of days. Bought for 559 rubles. Wallet, keys, phone will come in, if instead of a purse just cards, then even more will fit. Happy purchase.
I liked it. What I wanted.
The bag is excellent! Very neat, there is no smell. The store as a gift put a hygienic mask) actual.
Super fast shipping for Paczkomatu because 2 weeks. Handbag pretty fits basic things wallet, keys, phone. In addition to handbag store added maseczkę.
Bag class. Came ahead of time
I take the 4th handbag already. As always-on top. For such a price just a chic bag
perfect, exactly like photos and description, love it...might get another in a different colour
I liked it very much, for my money perfectly. Handbag small, walking, for the most necessary things, 0.5 water fit. The seams are even, the locks are all working. Packed perfectly, plus a storage bag. The only thing that is not very, is the smell, eaten so that you can weed mosquitoes. Two days of ventilation on the street and everything is fine. To buy i recommend, i think i will order in a different color. As a gift keychain, thank you!
very fast delivery
I order the second))) for a friend-excellent handbags. delivery is fast, the track was tracked
Great handbag! Everything is very qualitatively done. Thank you store
Precise yes, the store sent fast thank you very much
Nice handbag. Qualitatively made and stitched. Soft and pleasant to the touch. The goods came very quickly
The bag reached 10 days to novosibirsk, the quality is excellent, the threads do not stick out, the sounds work, very satisfied, i recommend
Cool, small handbag. Dotarła after 16 days. Well packed, preserved shape. Light bad smell, I hope soon disappear. Nicely finished. Recommend.
A good bag, just like in the description. Quality. I ordered another same other color. I recommend the store.
Matches the description, as a gift put a keychain. The bag is small, i wanted to, the phone, and every little thing to throw there is quite enough. Inside one pocket on the lock, the second is just small. The seams are neat, and overall looks good
Handbag is cute! Happy heap yet in different color. Recommend! All secured, no crease, product has no smell.
The bag is very beautiful, small in size, but i needed it. Inside one zip pocket, the second without and plus another outside pocket on the magnet. Very comfortable! It came in a month. I recommend.
Super bag! Very satisfied with the order. With the store did not communicate, because. The order came very quickly. In 10 days. Also a keychain as a gift put. Thank you!
Very good bag
Excellent bag, came very quickly. The truth is an unpleasant smell, but i think it will pass with time.