SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Gavau greitai and omniva pastomata
A little less than in the photo seem. On a thin female hand. Watch in film. The box is not wrinkled. Delivery on the second day after the order by courier in hand.
Very nice watch. I will recommend to my friends too
Excellent watch! I'm happy
Watch just super. I order the second. Very davolna. Thank you for the gift.
Sooo cool watch!!! Got in a week!!
Very satisfied. Thank you very much for quality and such fast delivery 2 week!
Thank you for the gift, my granddaughter liked!!!
Watch excellent, neat look, shine in the sun. Came very quickly.
nice!
Watch super! Come safe and sound! And even go, immediately with a battery. The only thing that was a little upset, the color of the metal is pink, it does not fit gold jewelry, in the photo they are yellow. Ordered with delivery from russia, came very quickly, for 6 days, courier to the door even to my village. In general, the order is happy))) as will be in the sock, darken or not, later i will write. Well, at the moment, definitely recommend. Especially for such a price, the watch is chic, look expensive! I was treated in 726 rubles at a discount of the store)
This is a beautiful watch, thank you!
The watch is super, i order the second only of different color) delivery 3 days to eagle
Super fast shipping, 5 days.
Great store.
Very quickly came to me! Thank you very much!
Ordered 22.05.19 received on hands 13.06.19, the order is satisfied, the store put a bracelet as a gift, also a small amenity, the goods are good comments, let's see how much will last.
Amazing quality! Very fast shipping! Thank you!
Watch super! Quality for this price is very good, it came quickly.
Very high quality watches. Metal. I liked it.
It's the perfect choice. I bought about 500r. Delivery 2 weeks to crimea. I wear it with pleasure, everything is suitable, the quality for such money is excellent, i will later order it.
Very stylish watch, the daughter is very satisfied., thanks to the store
Very, very satisfied!!!!! Fast shipping!
Just wow! Cool. Also delivered by courier two days after the order, i'm shocked. Take more! Thank you!!!!!
Great watch! Delight. The bracelet is adjustable. Come with the adjusted time. Many thanks to the store!!!
Everything is fine
Stunning goods, it should be much more expensive. The clock mechanism works without failures. Stainless steel, never blacken, exactly. Come very quickly! Literally 6-7 days to the central part of russia. They look smaller than in the photo, but it's even better. You won't regret it.
This time sent by courier delivery. And delivered very quickly. Quality as always on top
Good watch
Cool watch, i recommend
Everything is perfect just like photos and description. It came with a gift bracelet.
In st. petersburg came in 2 days, the courier brought to the address. When ordering indicated that delivery from russia. Watch as on the site, everything is super.
The watch is very high quality for its price. The metal strap is tight and long enough, with good fasteners. The battery in the clock has already been. Delivery from the russian warehouse took 3 days. Ordered 02.06 in the evening, 05.06 at 9 am already arrived courier.
Thank you, i liked a lot of watches. The store immediately sent the goods and he flew to me in 9 days. The clock is beautiful small. As will go, i will add later