SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waist 82 hips 100. First ordered L, then asked the store to change to M. Everything was fine, fastened almost easily, standing, did not even have to lie down. Thank you
Great, thank you
very good i fit perfectly, I will oder again for my sisters, I greatly recommend
I ordered on the 21/04 and I received on the 28/04...it arrived Germany in days.i love and I strongly recommend
Cool
Instantly heats and tightens the stomach.
I really like it I am a size 14/16 and it’s perfect
It took a little while to arrive due to the pandemic but otherwise I love it & would highly recommend to all my friends. For sizing, I wear a medium, sometimes small shirt & I got a small waist trainer. Hope this is helpful & good luck
Dope
it's really nice..soft and comfortable. ..will oder it again but in small as the medium seems big
Finally a trainer that’s true to size ! This your one stop shop ! LOOK NO FURTHER!!
works really well! I was skeptical at first because it was such a good price, but I’ve been wearing it everyday for 8 hours & ive seen good results. My torso is a little on the smaller side, so the top of the waist trainer makes it a little uncomfortable on the chest area, but it’s not unbearable!
Thank you, delivered quickly, misled the fact that the three orders of the O' unit in one.
Super
Very good sheath
Thank you but UK16/18 will need to go for XXL
This cake in very fast. Not up to 2 weeks to the UK. Very accurate . Love love love it!!! Thank you store .
I just received my waist trainer. I ordered a medium & it feels amazing & snugs my waist perfectly! Shipping took about 3 weeks to deliver but overall, i love it.
Omg,the product is exactly like the description and it fit perfectly. The delivery time is super fast. No communication with the store. Overall everything is amazing 101%
I was really surprised at the speed of delivery despite this period of crisis. Ordered on April 02 and received on April 17. Really amazing!!. The package was well packaged. With my belly 85cm, I ordered the size L and it suits me perfectly because I closed at the 1er button. Very good material, it serves very well, within 1 month of release I would come back for an additional opinion. Thank you infinitely to the store. To recommend without hesitation!!
I’m very happy. My order came really fast. It toke just 2 week. It came in good secured packaging.
Très bien
Its perfect. Im chubby and have some belly, i have a waist but i want to loose weight. And overall shapping this is great. I ordered a large its a perfect fit, shipping process was fast actually, i ordered 3 items the same day, this arrived first and i recently got my second order.
Very good
Fits perfectly hopefully it will take some weight off of my belly
Perfect
I loved it, thanks for your fast shipping
Ordered on March 18, came April 9. Belt liked tight, keeps very well. I got it intact, thanks to the store I wish health, happiness, wealth...
Fits nice, came in 20 days