SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shirt was sent the next day, very quickly. Delivery within two weeks. The shirt itself is very good, sat down as it should (not tight). The color is bright blue, not faded. My parameters og 102 about 103 height 164. Seller Thank you!
Super! Thank you!
Came the goods very quickly, the size matches. At og 85, OT 63 size m is good, you can even less for those who like tight clothes
The product is fully as in the description the fabric on the tag is written polyester. On the sleeve there is a marriage on the seam line but the size is fixed ordered with approached and the sleeves are not short. The goods are satisfied.
It’s pretty and bright.
polecam
I ordered on March 28, and on April 8 took it at the Post Office (Tula). Very satisfied. this is the second order of these shirts. The seams are even. I took HHL for 101-87-109.
Quickly, the shirt really liked
The shirt is beautiful, pleasant to the body, but for high growth (above 160), I recommend the store
Thank you very much
Blouse is excellent, as in the description. The seams are even. There is a smell of glue, but after washing it will fade.
Blouse is very beautiful, bright, dimensional mesh corresponds to the description. I recommend.
Hello dear friend, the parcel was received this morning I did not please a little with the size in the chest is not enough for this a little different☹But nothing I will think of. thank you very much for his work 5 stars✌️ Shirt looks chic, on the body a pleasant feeling from the material❤️ I'm looking for no iron on the shirt, I'm afraid I do not understand what this shirt material is very dipped, there is no thread anywhere, there is no smell! Karoche everything is super, I recommend to everyone for sure you will not regret it! Thank you prodovtsu, sincerely your customer❤️
as described
Liked, size S for XS normally approached
Wonderful shirt
XL ordered on the 46th. Blouse chiffon, from washing and ironing * did not sit down, on my shoulders 40 cm everything is fine. Sleeves 60 cm, og-93, ot-79, ob-102 cm. XL sat down, as for me sewn. Cut straight, the bottom is rounded, I.E. Wear comfortable and tucked, and over-run.
Good Vendor, good product. Highly Recommended! AAA+++
It's beautiful, the fabric is thin but for the season heat it's great
Impeccable Merci
Parameters 110-90-102 of the village is normal, but on the chest slightly protruding. A large volume of Not A centimeter can not be.
Beautiful as in the photo
At OG 105 from 95 OB 105 3 HL sat well, less would already be in the guise. Delivery to Moscow about a month. The shirt is pleasant to the body, synthetics, it seemed even brighter to me than in the photo of the store. Quite, for such money. Thank you to the seller.
Nice shirt and quick delivery bravo and thanks
I adore this store, the shirts are just super, no pritenzy 5 +++++
Cool blouse! very bright, super!
I like the fabric. and also the color. I think it is really good for that price. thanks store.
Exactly as described, same as advertised… My wife!!
Thanks
Everything is super, super, super. Delivery, blouses, quality-everything is fine. Yes, where, there are threads sticking out, but overall wonderful, and seams, and buttons, and trim. No foreign ambreus. Synthetics, but light and pleasant. Delivery less than 2 weeks to msk. Thank you very much to the store. Магаз i take note.)
My best purchase from Ali,I love it thank to the store
Wife. Said that for such money is good
Wife said for such days well
nice shirt
Blouse good size matches 3xl on our 50
Top
It is clear that synthetics, but it looks cool, i will order in another color
Girls, the shirt is just super!!! i'm very satisfied, the color is brighter than in the picture. the store, sent immediately! well, cool shirt!
Blouse made of thin, synthetic fabric, very pleasant to the touch. In this case, it does not shine through. The color corresponds to the claimed. Size approached, sleeves of normal length. Since on previously ordered blouses in clothingpalettes.com sleeves Were short for me.
Neck, very big
Bust 118 cm small
Culori VII; Superba!
The order was delivered quickly-in a month. Cute shirt-just like in the picture. Silk is dense, but light. Sewn neatly. The size approached. I liked everything. Thank you store!