SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice dress. My length is 1.70 - 66kg. Size L is ok for me.
Very Soft. Thank you for the early shipment.
Perfect beautiful
Ok
It's really beautiful. Thank you.
Size corresponds. I like it.
I really liked the dress. The fabric is very good and sits perfectly on the figure. Thank you very much to the manufacturer and store
Satisfied with the purchase. THE piece follows the descriptions. Fast delivery.
Dress like the photo, arrived very fast in Chile. the seams are in very good condition and the material does not transfer.
Beautiful dress, as the picture
Fabric soft good
Received the dress within a week, which is amazing! considering it is shipped in from China. Dress is gorgeous! I am very happy with the purchase!
Quick delivery, exactly as pictured.
All good
beautiful
Beautiful dress, excellent quality
Super fast delivery. And good dress
The dress is cool, the material is super. The length of the dress corresponds to the picture.
Beautiful dress. Nice color, nice material, I am 175 cm tall, 57 kg, XS fits perfect!!
very nice
A good dress, but at a height of 152 just below the knee. The higher will sit better.
very very nice - thanks good store.
Very nice.
The dress sat well on the parameters 90-73-97, height 175 cm, the length at the same time-just above the knee. My standard size is m (44). Quality is satisfied, the dress is very pleasant to the touch. But! If the figure is not perfect, then emphasize all the shortcomings! Delivery to spb-3 weeks.
Shein, too, that lee began to sew labels on the principle that were... The dress is not enough for me. At the same time, in the reviews many with parameters like me or even a little more wrote that they are great, it would be necessary xs. And i was sent s, and on 88-66-89 it was covered so that it was not even ugly, but uncomfortable. In general, it was necessary to take m... Because of the size, it is very bullying when walking. At the same time in the same parcel there were pants size s, they are too big for me! Shein not the first time i buy, always took s, and on you, such an ambush with this dress. The fabric here i liked, pleasant, does not crumple. With pleasure i would wear if the size approached. And so far i do not know what to do with it. 4 stars-only for one reason, got almost free with a huge coupon. Shipping china post with track month: 28.03 order, 29.03 shipment, 29.04 came to moscow region. I ask the store to somehow correct the situation with the size, why things in one size are so different in fact.
love it+!!
Good afternoon. I received my order. Thank you so much and everything is super !!!
It's okay.
Simply elegant and excellent
Dress perfect, my best buy on Ali. rizmia L perfectly fitted for dimensions 90-74-95
Description corresponds. Delivery is fast. Dress, although synthetic, but looks unexpectedly good)). I'm happy. I recommend.
Superrr and Quikly arround 1 weeks arrive at my house. thank you and the store is recommended
Good dress, pleasant to the touch. On its parameters 85-70-100 ordered the size s, the village is good, but it was possible and m to order, but it was not so i ordered it
Nice dress! Thank you store! I recommend!
I really liked the dress. The fabric is thin, soft, like a second skin, slightly shines through. All the shortcomings will emphasize, if they are. The size of m at 93-73-98 came well. On height 183 above the knees.
The dress is excellent, it looks great! the material is pleasant to the body, the size approached perfectly! i recommend!
Very beautiful. I am very happy.., Size fits well.… Very fast shipping
The dress is beautiful! The fabric is dense, pleasant, stretches. At 48 size took l. size came up perfectly!
The dress was pleasant, stretches, the fabric is pleasant
The dress is good! A little small and so beautiful! Fabric is pleasant
Dress such as per zdjeciu :) kupilam Xs. Recommend.
As in the photo, the height of 180 cm above the knees.
Light material, nice dress
so nice n beauty. delivery was fast.
Dress super all fit i'm happy
All norms, i recommend.
Beautiful dress! I thought it would be worse quality, but no, very nice fabric, gentle, the size matches! Thank you!
love d dress
Shipment in a week to PL Dress mega as for such money, nice touch, good material Size M-standard
Thank you! The dress is excellent! The material is very soft pleasant.