SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stockings are beautiful! On the length of the foot 24.5 and Russian 39 bequeathed 39, on the Kapron a little too big, Paul nosochek the most it!
They are beautiful❤❤❤
Finally, I received)) paid on March 2, I arrived at the point of delivery of mists express 13.04. Size "3" approached 34 size, there is a place for a socks. Now it is weathered on the balcony))
As always steep, already three colors bought
Came as in the photo, the size corresponds to the dimensional grid.
Approached well, look great
The goods were on the way 22 days. Of them tracked-22 days. The description corresponds. The size approached. The material is pleasant to the touch. The store always made contact. Without problems solved all the questions. This store and seller definitely recommend.
Girls, boots are simply unreal! Absolutely without defects! The length of the foot 24,5 I wear RR 39-took 8 and everything went well. My leg is narrow, thin. I was afraid that from above I would have to suture, but there you can tighten, adjust even on a thin leg) even with a tight toe does not press anywhere. The shoe is super comfortable, the heel height is not felt at all. Definitely recommend!
They're just super
Boots above all praise, just super, for the length of the foot and 26,5 ordered 12 r came perfectly, on the calves sits in a guise, the calves are not thick, on full calves do not fit, the length of the height of 170 above the knee is 8-10 cm, in general look super, this is my second order from this store, Previously, i already ordered such boots, those were slightly larger in size and wider in calves, always slipped, and these sit like poured, delivery to the kaliningrad region. 3 weeks, i'm very satisfied with the order and in the future i will order only from this seller, the quality of the boots is excellent
At 38, the size took 8 (245) came up perfectly with a socks. Have a smell, you can not say that it is very nasty, i think it will fade. Shipping super fast. Packed in dust and mail package. Inside there were foam pads to preserve the shape. Thank you very much to the store, the boots are very comfortable and comfortable.
The size grid corresponds to 26 cm took 11 size, the quality is still difficult to say, the season will come to check.
Delivery is fast, packed well, slightly above tugovaty, did not wear not season-summer))) shop recommend, good store.
Very beautiful!) perfectly fit! Leg 24,5, size is perfect! More photos in tania. photo. model
Perfect! perfect! Thank you
Boots for the spring. But comfortable very. No smell. The floor size is larger.
Anrial in general! I recommend))) i will make a photo later and i will definitely add a review!
Boots cool. On my 39th (stop 25,5 cm) came well. Only on a narrow leg. Delivery month.
Super
The boots are just like in the photos!! Genuine!!! Very good material. The shipping was fast as well. Thank you very much!
At 25,5 cm took the size 10. i think the size 9 would also fit, because there is still a little space, but i'll buy a thick insole and it will be chic. Thanks to the store, the quality is excellent!
Boots are excellent, the size range corresponds
Boots i order not for the first time, came to st. petersburg for 2 weeks, but this time the boots very seam is very stitched and pulls the leg because of this it is even harder to wear, let's see how it will be in the sock, and so everything is perfect as always. Seller thanks!!
Perfect
Beautiful. Quality-price approx. Size in size. 24.5 so is 24.5 :). 25 days before minsk
Initially ordered 12 size per leg 26 cm, turned out to be very large, re-ordered 11 size, now perfectly fit. Only the daughter in them terrible calluses rubbed
Boots are amazing, i love them, my size is 24 cm and i fit perfect the size is perfect no t regret, thank you store i will buy again.
Duje at duje krutetski)!!! i'm already satisfied! Stink of garno to stretch, i dugely vagalasya with a rose read reviews changed ale a little milked ale not dugaya ale free... In me a wide leg is a small leg 25.5 took 10 all-rim... Nada brati 9 it's really stink of garno to stretch... Be respectful of rosemiram (i think i'm selling kupuvati menshi)... selling molodecs... Nadali i will suede my uncle))
ok
I ordered size 7, bet I think 8 would fit better for my 38 (one my feet is little bigger;)). But boots are very comfortable, I'm very satisfied. A little smell, but not tragic. Thank you!
Cool boots! For a long time i thought about buying, until i saw the same in the store for 5 thousand, measured and determined with the size. I ordered 12 size for 40-41 rr shoes. The size approached. Smell, but smell fade. I bought for 1900, my money is worth it!
OK, it's already my second pair, all wporządku. For my rozm. european 38 wzięłam 7 and is very good, perfect lie, przepięknie matched, nowhere not odstają, worthy of command, really worth, rating 5 +
Unrealistically cool! At its 37 size (238mm) took 6 size. I was approached) color as i wanted) delivery month to krasnoyarsk
Very beautiful, effective boots. At 39 russian were too big. I ordered 9.
The store sent the goods more than a week, and in general delivery to st. petersburg 1 month! Bomb boots! At its 39-40 took 9 and even a little loose, the boots will not fit on the full leg! T to the rise is narrow, there is a little smell, there is no glue, the boots are decent!
Boots fire! Very cool look on the leg, comfortable shoe, the leg practically does not get tired. There was no such strong smell as described in the comments below. Of the minuses: the material very strongly hooks dust and hair, you need to constantly clean, it is difficult to put on. At its 37,5-38 (24 cm) ordered 7 size, came up perfectly Came for 18 days In general, i advise everyone this model and store!
Second boots and again everything is fine! Everything is neat and sound. The store is well done, keeps the brand. Thank you for the gift!!! I will order more in this store.
At 40 rr (26 cm) came up perfectly.. But did not fit the seam under the knee. I could not wear it. Otherwise everything is fine. The seams are even, the threads do not stick out, the glue along the sole is not visible. Very comfortable. There was a terrible smell, but faded quickly. It is a pity that they did not fit.
Boots class! I'm happy!
They're very beautiful.
Very high quality shoes, everything is neatly done, not a drop of glue is not noticed! At 37 ordered 7
Boots super!!! very beautiful color, what i wanted! The only thing, only on a narrow leg. the order was made in february, received the parcel in april. because of long delivery opened dispute. it turned out that my boots for a month lay in the post office!!! and there was no notice. but it's a mail jamb, not a store.
Boots are gorgeous. Shipping was itself Long in my history clothingpalettes.com) ordered in early march, received in late april
Excellent quality
I recommend. At a height of 180 just above the knee. I would not say that straight on a thin leg-on the middle, a little more than the middle even think it will go. I have a little fall when walking
Beautiful
Cool
Cool!!!
Boots are good. Delivery to omsk less than a month. The leg of course will not breathe as completely artificial. With the size a little wrong... I ordered 7 for my 36. But not upset. The smell was a little when unpacking. There is no glue on the edges. Seller thanks)
I order the second. excellent!!!