SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Odessa 12 days to new mail. I order pajamas for the second time. Pleasant fabric is very deep saturated blue. Looks in life, as in 1 m photo. There is a size in size. Seller and I recommend the product!
Money returned
Fabric is good, soft satin. 63% Cotton
For 280 rubles more than good, delivery a little more than a month. Smooth, the fabric stretches a little, dense enough. I took M, I wear 40-42, I can not say that it's huge. Free, no more. For a change is suitable) the store is sociable
Everything is fine! I advise the store! The price corresponds to all 100%
I am glad, recommended!
Beautiful, not yet measured)
At a size of 40 42, height 173 cm, size s came up. Pajamas are cute, but magnetized. Washed with a Conder, perhaps it will not be so magnetized. Threads stick out a little, but they are easy to remove)
Pajamas are sewn well. Delivery is fast. Ordered E + M, 46 size came up perfectly.
Ordered the 20th, came 30, to the Kiev region, very quickly)
I ordered 03.01.20 in the NSK, took 27.01.20. Pajamas whole, in size
Very fast delivery. Product very nice. I am glad. Recommend
Pajamas class! I ordered three pieces already, I will order more!
Very fast delivery, recommend
It came for a month, the size came up, so it's not bad, but there are small jambs
A little too wide for me but adjustable
Delivery mega shvidka 11 dniv. yakishma priemna to the tip of synthetics. kolir is not such a yak on the picture, ale Tezh garniy. i will zamovlyaty more. for the house norms.
Labai outlet už tokią kainą.
Not perfect of course, but for your money just right
It came the same as in the picture. I liked everything. Delivery in 16 days.
A little bit of thread sticking out. But for such a price is a very good set
Piżamka came after about a month, identical as the pictures, size S consistent with the description, well made, zamówię again
Pajamas are normal for their money, sewn inaccurately, threads stick out. My size M, ordered M-ku, approached. The goods came for a month.
Corresponds to the description)))) the goods reached 14 days to Ulyanovsk
Normal for your money
Supper
Excellent
Shorts are small in size for 1-2 sizes. T-shirt according to the specified size.
Shipping very fast
Fire for such a price!
For such money in general excellent pajamas!
Pajamas are very cool) looks beautiful, the color is amazing! Thank you store! Delivery 2 weeks to Volgograd
Great!!
All the norms, only here the Mail did not want to give me
Ordered 29.11.19 to the Post Office came 02.01.2020 to Moscow. On the parameters og 92 from 74 OB 101 shorts sat well, the top was very large in the chest. But you can sew a little and it will be excellent. Overall free, sleep, I think, will be comfortable. Sewing for such a price will come down. One Overlock, somehow not felt reliability). Let's see how it will be in the sock, as a whole satisfied. The color is brighter than in the photo. Beautiful Color
, Loved, product perfect
Excellent
Fast shipping. Качкстаом happy. The volume of 92-70-93 size M perfect
Good pajamas, size s came up to 42-44 Russian.
For this money it is chic, only shorts a little short
A good thing for such money. The store sent the goods quickly, the order was delivered in a month. The thing does not smell, does not glow, the threads do not stick out.
The product corresponds to the description. Fast shipping. I ordered the size M, at 46 sits perfectly. I recommend!
She's beautiful! The seams are even, the material is cool, the lace is soft. Let's see how after washing will be, while everything is OK
Size small. .. (((
I will not say Fantan, but there is a spray, I ordered L size came up I also wear L 48 synthetics electrified to the body, in short on the descotec do not go to sleep.
The color is not as noble as in the photo, it is bright red. I already had Pajamas of this plan, only green. This is a matter of taste, of course, but the green is more beautiful.
The order is happy) for such a price more than) thanks)
Shorts OK such polish. S, but blouse huge
Came in just a couple of weeks. T-shirt full size, shorts small size for one size exactly
It's the garden. Came here for 1,5 Tizhnya in Ukraine. Uncle for a spvidku delivery)