SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fine faux silk, good pajamas, L-Ka on the parameters 90-74-96-straight back to back... will magnetic... although can If washed, so will not be electrified
With the size guessed, there is a smell
Excellent, bright pajamas for 44-46 HL
Very cool pajamas, I already have 4 such different colors. And I want☺️
Ordered February 19, received March 13, the store sent about 3-4 days. I order from the seller 3 times already, everything suits. the kit is sewn well, light, soft. thanks to seller for tracking, fast shipping and feedback! I will order more. I took a friend without knowing its parameters, but I think it will fit 44 and 44-46R. color Super!
Very cool pajamas! The fabric is dense, not cheap thin garbage. Sits comfortably. Sleeping is a pleasure. When washing at 40 does not shed. The size of the wear 44-46 took L to sleep-excellent.
Very cool set. All the seams are even, the fabric is soft. The order went for a long time, but blinded. I wear the size XS-S and ordered m just. Order will not regret.
Threads stick out, but cute pajamas. Stretches.
Chic set, soft, silky, cups separately put, 44 slightly loose, does not constrain movements, went a month to the Moscow region.
Very beautiful! Thank you for the fast delivery. 5 +++
Very beautiful set fully meets the photo on 42-44 came L
Very beautiful pajamas. At 46-48 size XL. Ordered
The order came very quickly, despite the fact that I made an order before Ng. The color is dark blue, looks very cool.
Thank you. Everything is fine
Good pajamas, I order the second time, all the norms.
Delivered in 9 days! Everything was tracked. Linen is beautiful, definitely worth its money, although I still need to lose some weight to wear it. In general, note that it is suitable only for girls with small breasts.
I ordered the second time, I really like the set
Pajamas was very pleased. Soft, took the size and made the right decision. Seller and recommend items.
Very beautiful set!
Delivery is almost a month. Pajamas are good, the color is beautiful. Without defects. Sewing is normal, sometimes there are protruding threads, but not critical. Took m on the parameters 84-64-90, 165 cm, 50 kg. The size is normal, moderately free, nothing pulls anywhere.
Very beautiful pajamas!!! Recommend!!!
I'm delighted, I'll order more
Beautiful pizama
The product corresponds to the description. Thank You
Excellent
The goods are good, but there is a small smell
The set is beautiful, but sooooo magnetized, be careful
Like a set. HL OG 90 FROM 78 102 came. Track to track the order went two weeks in Kaluga region. Recommend.
Really enjoyed it, is fully consistent with the mega fast, Recommend!
Great material, very pleasant to touch
All OK Rewelacja recommend not stinks very well made
Class!
Chic set. To Novosibirsk reached 15 days)))
polecam
great store, recommend
Thank you very much
Beautiful pajamas, neatly sewn, odorless. on my 42-44 took L and just right
Super! I took the size of L on MY M and very satisfied!
I can not evaluate the goods, since he did not reach me (the store is not to blame, the problem is in the mail), the money was returned
Excellent pajamas, came quickly. On the parameters 90-63-95 size L came up perfectly
Girls, this is unreal pajamas, take it will not regret. Sizes correspond
Pajamas very advise, soft and beautiful. Only it is better to take on a larger size, the top is a little small.
Need BRAC bigger size