SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Although the product could not come to my. Very friendly, answered my questions and repaid in time. Recommend.
Super beautiful and super fast delivered within a week
I received it very fast. It fits perfectly! Perfect outfit for nye.
Beautiful, I loved it!
very preety
+
There were some problems, but the store was well done, solved them, for this 5 stars. Order this product.
I love it!!!
At 44 came m. Came for 2 weeks.
I like it
If your chest size what is larger I advise one size bigger to. Love bear with the material polyester. Sits very warm. For the rest very beautiful. Sorry that he slightly too tight when the chest size sits.
I recommend size well she goes super well. I love
On high growth, 160 hanging to the knees
On the parameters 86.66.86 growth came 155, came very well. The chest and waist were covered, and in the hips and legs freely, i wanted it, it's a classic. But you will have to change in the waist, because. With my height of the motel to the knee.
Very pretty and very good quality. A little big on the other hand for me.
Beautiful jumpsuit recommend Fast shipping
Genial
Beautiful overall) synthetic fabric, but decent in quality. Stretches, on the parameters 88-66-99 took the size of m, as sat-it is visible in the photo. Ankle length for height 159 cm. Comfortable. I liked it)
I get here really fast, this super good looks great, my wife loves it, the shop highly recommended, they sent it by parcel, thank you.
very nice dress , great material. thank you.its a bit big at my waist and shorter at leg than expected but its my irregular body shape :D
Size M will be better to me, L is little bit too big in the body. Quality is very good, looks like as at store's photos. I am very surprised and thrilled about it.
The overall is just super. The quality of this brand always pleases. Everything is neat and smooth. At the waist, the seams have a silicone strip, so as not to slip the waistline, i think this is an excellent idea of designers. On my parameters 86-68-88, height 174 cm, i chose the size s. the size sits perfectly. For owners of more lush breasts i think it will be cramped.
This model of overalls is the most evening option, which is suitable for parties, going to the theater or for a date. Very correct model and style of overalls, in which you look not only stylish, but also sexy. The v-neck model makes your figure visually slimmer and more attractive, and the high waist is suitable for girls with a non-standard figure. Not only do not forget about accessories. It is with them that this thing looks interesting, and without boring. On me the size of l and it perfectly fit! My height is 175, og87, to68, ob 97, shoulder width 39 approximately. Parameters always change, because after childbirth i come into my form.
As usual safe store of his products always the same as the photos and good quality in addition super fast delivery a week in France by cons you have to ask XS for A weight between 50 and 55 kg me I order S it's not big but as the same pretty combination with imfew changes in size at a sewing will be very Hot
Very nice combination, fabrics of good quality, very elegant, I recommend! On the other hand it is better to take 1 size above its usual size. Received very quickly