SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, the dress came up, took M, on the sizes, because the hands are long) and sits well!
A good dress, the village on the figure is excellent. The fabric stretches. No lightning.
As in the picture and raw good
OK
I wear 52 Russian and me XL even bolshevat. But despite this, I really liked the dress!!! Thank you and recommend store
Product as described. Nice dress
Delivery is fast. The fabric is pleasant, a little electrified, but after washing should pass. Color saturated. On the height of 174 below the knee, with heels will be the most. On the parameters 95/75/95 is normal, but it is possible and smaller, i think i will suture. The store put a gift-bracelet. Thank you!
Oboldenno looks, the only thing that if the head is big it is difficult to get into the neck. Also was in zip package
Very good! It came quickly! There is nothing more to say))
I wear 48-50 size, took the size xl, the perfect village! when i opened the parcel and tried it on me it did not like it at all, but then when the dress weighed i put it on work, got a lot of compliments! I recommend it is comfortable to wear!
Beautiful velvet long sleeve dress with vintage style lace. The belt is removable and can be styled however you like. Very comfortable and stylish would look great for wedding, or special occasion.
Very very fast delivery
So then everything is fine, but if you and i are 156 cm tall, then long too. And the threads stick out. But the style is interesting, the fabric is very pleasant to the body. I took the smallest size on my s, it was possible even less, free
Beautiful, good material. At 170 84-70-95 is too big, slightly lowered shoulders.
Good dress)
Fast shipping. Good quality.
The same picture is a cool velvet cloth I asked for a fairly wide x-ray but not bad
I do not recommend, it is very magnetic, it does not look nice size m at 48-50, very large, half of the money was returned to me, so 5 stars. But you do not recommend
It came exactly 30 days. Very good quality. Lace all neatly sewn, beautiful and pleasant quality. The fabric is not particularly dense, for spring or for warm autumn. I repeat the quality is good, the dress with flowers on the sleeves is made beautifully and everything is sewn perfectly!
Slightly free, but not critical. Velvet dress, but it is made of light fabric, suitable even for summer season
The product fully corresponds to the description, but!!! On the growth of 176 short sleeves, in general, the dress is even decent. Another minus is very electrolyzed