SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms, does not press, on the OG 114 cm ordered 5XL, it is exactly to the waist, my height is about 160 cm, the color is not very, in my photo it's not like real, more like a shabby, pale and a smell of kapets, as a hundred years lay in a raw fold, I'll probably paint a denim, And then I'm not satisfied with this color .. The jacket itself is good, but the color and smell are not ice, and so I advise, delivery is 2 weeks
6xl is a size large in US
The jacket is good, the sleeves are very wide. I recommend
At 48R came up the height of 155 just to the belt
At its 52 (l-XL) took 6HL. Great fit! Keep in mind that it is short! I have a small height, it's just above my belt! Sleeve with spare. And so excellent jacket and fast delivery!
Very happy with this jacket! I am a a size XL in the US AND THE 6XL fit perfectly!!!
Great denim. S back to back to my XXS
On the height of 152, and the weight of 36 kg-took s. rukova a little long, but this is not a problem. Enough for a few years. Quality is satisfied. The goods came quickly. There is a smell, but it's not the same problem, because. All things before the toe i always wash
I'm buying the second one. The old one gave a friend-she really likes it, and i became too small. I ordered 5xl for russian 48-50-in the shoulders and chest norms, in the waist is very loose. Definitely recommend to buy. Order took 4 weeks to moscow time, track tracking
The quality is great, love the jacket, delivery was very fast too but it was a bit small. I wear uk 18, took 4xl but couldn’t button it.
Delivery month, for height 167, sleeves a little short, the jacket itself is yellow than in the photo
Gorgeous
Good denim, but order two sizes larger, very small, straight sooo
The order came very quickly, a week and a half before kazakhstan. The product is of excellent quality, neatly everything is stitched and looks very cool!!! I advise everyone!!! Seller special thank you very much!!!
Lightning delivery!
Good, on og 110, 6hl you can even fasten the buttons
Delivery is fast. I liked the jacket. On the russian size 44 took xl, everything is fine village. Looks shortened, took under dresses and sundresses.
Good jacket, fast shipping, thank you!
Small size.
Jeans soft super but rozmiarowka zanizona. Fast shipping kurta beautiful Thank you
In russian 44-46 take xl. Chest 92 cm, you can comfortably fasten and wave your hands, gromovskaya does not look, cute. The color is blue beautiful. Doesn't smell anything. I'm glad)))
Corresponds to the description and the size grid is also accurate