SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Okay.
Thank you, everything is for sure.
The product is awesome! Better than photos show, good finishing and the fabric, i think is satin. The color choosed ia "burgundy".
Very nice robe. The fabric is pleasant, very bright colors.
verry Nice thanx
Very nice
daughter loves it perfect fit and very fast delivery
Labai grazus,kokybiskas
As description
The color and material are cool but I was small... I was very upset.
Everything is fine. Super bathrobe
Everything ok
Normal robe, light
Fast shipping as always!
Top and thank you to the store for his little gift
Thank you! I buy not for the first time in this store. I recommend the store!
Very cool bathrobe, I 164 cm tall and ważę 57 so size S is perfect, for this price really recommend!!!
Long for me, cut off, made internal ties, they were not. Quite a good dressing gown for such denyuzhkitake. The material is pleasant. the color is as in the photo. Size for 52-54 was 36 days. with the store did not communicate.
All przebiegło no problem, according to the description.
Very fast delivery, kimono perfect recommend 100%
The goods received. Everything is fine and thank you more for your work.
I recommend. Bathrobe, sewing yakigny. Uncle salesman for the sticks!
Bistraja dostavka, on my 162 Nizhe koleni, 4XL for 100kg Ochen haro6o, for such kapeiki mozhno pakupatj
Excellent value and just beautiful. Received within the month so faster than expected
Great robe
Enjoyed! IS beautiful and the same description, so found a little short for me, ordered the size M, have 1,67, BUT LOVED AND USE! Think will ask another one in larger size
I am very pleased with the dressing gown, everything corresponds to the description, guessed with the size, though it was more than two months. thanks to the store.
the parcel reached, good health to all
The description corresponds to the sewn neatly. Thank you!!!
Very satisfied!!! Definitely I will order more!)
Exact to photos, color, size and fabric. All very well
Too short robe
Nice robe. Everything has come
The goods, of course, did not come, but it is hardly the fault of the store. The seller is excellent! Responsive. Promised to return the money. The seller of prosperity, and the post of Russia sucks
Beautiful purple color. One belt had an area not sewn properly. No big deal. Great price and fast delivery. Ordered Jan 7. Received Feb 5.
Order January 6. Delivered January 31. Fast shipping to Canada. Awesome product!
The product is good
I liked it very much, super) fully corresponds to the description and photo, the fabric is pleasant
Delivery 2 weeks. An excellent robe for such money!
Very good robe, length per knee with an increase of 168 cm...
super
The robe is very beautiful. Birds are clearly visible. One drawback is electrified. Thank you!
Ordered 07.01.20 came 20.01.20 just like in the description, a small smell, I think for the Ducks will fade, the seams are sewn exactly, for my height 164 and the size 48 4XL is long, almost to the floor, thought it will be shorter ..
Beautiful robe, height 172 length below the knee, 54 size. Sent the store quickly, 13 days before the Krasnoyarsk territory came the parcel. Thank you very much.
Very fast shipping! Less than a month! Bathrobe is excellent!)
Very beautiful! Size XL. I am 1.73cm and 62 kg
nice
Good Robe! From 72 to 96 looks great! There are small shortcomings, but for such a price is wonderful!
The robe is beautiful, long. At 52 size took 4hl, so that the smell was normal. There are no internal strings. At the height of 160 the length of the photo see
Nice robe. And thank you for the gift