SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect!
Hermosa
Super fast shipping! And the skirt very pretty!
The skirt is just super, looks perfect!!! Thank you store!!!!!
Super .. on her s took S, sat down as it should .. Super short skirt
Color as in the picture, the photo distorts a little .. the skirt liked how it sits on the figure, but there is one big but-lock you need to change, do not unfasten,
Returned the money, the goods did not come
The skirt is pretty, everyone is happy
All as the description. Shipment came very quickly. Recommend
Material cool, I'm satisfied.
top!
Really beautiful!
The goods went very long, the parcel was lost, the track number tracked to the Russian Federation, already hope lost in receiving the goods, but, all super, the order came, everything corresponds to my expectations, I'm very satisfied, thanks for the skirt. I recommend the product!
Skirt beautiful, short delivery time. I am very satisfied with purchase :)
Skirt very pretty zamówiłam size S and Ro jeat our Polish s. Slider hard it comes but mysle stainless czyms nasmaruje. Recommend
Although long delivery, but I'm happy with the parcel. on my 46 R. L-sat very comfortable. I recommend
Skirt super! Buy, you will not regret! Thank you very much to the store!
very nice, fits perfectly. Size M is perfect for height: 173 cm and weight: 58-59 kg. (86-71-96)
I love it just like the picture. I am 5 -1 tall and 148 pounds large fit perfect.
Looks great like the pic, My girl love it, and fast delivery, looking for a nice skirt for your girl ? recommended
I loved it, very pretty and the perfect size i asked for l
The skirt is good, but it hangs a little, because of this charm of this style disappears. I will hardly wear it, because for sure it will still stretch
A good skirt, quality, but for height 162 size s-a short kapets. And goes upstairs when walking. I do not even know how to wear (
Great quality product… only zipper Q is too hard
68-95 excellent!)
Very fast wysylka, zipper ciezko regards but mysle stainless wyrobi Sie after paru razach, rozmiarowka standard
I wear size 38 and zamówiłam M and fits perfectly. Trzymałam the tabelki sizes. Material very soft and pleasant to the touch.
I really liked the skirt!!!
Very good
Fusta and Frumoasa însă fermoarul merge greu.
Skirt chic! Came quickly! Only the castle is really weak
Good skirt, happy with the purchase)
Lightning did not work, the store returned some money to replace it. The skirt is beautiful, the size of m on the parameters 88-70-87
The skirt is super, only the zipper is very fragile, ate unbuttoned to measure. Probably have to change
Cool skirt! It looks very nice, the material is thin suede. Size m at ot 66, ob 98, height 175 is good. She stretches
This skirt is fire! Size m comfortable for height 172, ob 96. It was possible and s was taken, but i'm afraid it would be short. Plus, i did not want the ass to fit, and so it sits perfectly, does not fit, freely in general, but not big, nowhere frayed. Belt-yes, stupid, but does not spoil the overall impression of the skirt itself. Stitched well, with lining. I think i will order in another color
The quality of the skirt is excellent, the snake on the skirt eats sometimes, but not critical)))) the color of the texture is all as in the photo. Thank you store for the goods during the delivered!! yu
The only drawback is that the zipper is complicated to dezipper may break too fast!
It is very cool, the quality is at the height
The skirt is the same as in the picture, very pretty, but the zipper is sewn very fair and i can't upload it. I have to take seamstress to fix zipper.
Little bit short, color is same as the picture. Delivery really quick..7.5.-22.5.
good
The skirt is good, though the color is rather "powder" and not suede. The material is soft and dense. When walking does not open, but you need to sit on your leg. Parameters 78/100/172 l sat down as poured, nowhere presses and does not hang out, above the knee by 10 cm somewhere, but not mini. The track was tracked, it came about a month before pskov.
The product corresponds to the description
Good Quality ! Good Service ! :D
Delivery a little more than a month. Number tracking. The size approached perfectly. Stitched neatly. The material is pleasant.
Delivery very fast, skirt have cool material, size S lies perfectly. Skirt not przekręca up nor zadziera, contact store very good. Recommend!
Cool skirt, super material, very fast delivery, everything corresponds to the description, i will order more from this store
A good skirt, for spring and autumn) sewn well, came very quickly
Size m well approached 66-96, very well sits, nowhere presses, the fabric is pleasant