SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants Super! At OT 80 cm about 103 cm L perfect! Height 163 cm weight 70 kg. On my thick legs-tight, but do not squeeze, I would like to be more free, but look very beautiful! Delivery to Minsk 2 months. to the store there are no complaints, sent quickly. but in Belarus were carried turtles, it has already become the norm. I recommend 100%!
pants it's great :)
Sensational pants, love jePolecam shopping in this store.
Pants are good size on the grid all exactly thanks to the store of good luck
Nice pants
Cool Pants
All as a photo. Thank You
Love them
Didn't get the item, but store was wery helpful, imediatelly return the money
Cool pants. The 44TH village well. But who likes more room, you can take one size larger.
Super pants! Soft-touch material.
Good casual pants, the size L was great to me, although my hips are 100, as they indicated. I will suture
good. soft and a little bit elastic. i have m size but i order L and it fit very good.
They are perfect
Good Pants
Pants are excellent. I order already 2 times. At 52 Russian size. L sits well. The first time I ordered XL. Bolshevaty. Freely sitting. Therefore 2 times ordered smaller
Beautiful panties. Cloth is dense, velor. On the parameters 71-90, the growth of 164 came perfectly
Super
All in size! excellent panties
Pants I really liked! Pleasant material, on OB 100 came up perfectly
Already the second such buy, very comfortable. Delivery 10 days to Novosibirsk.
As always on top!
Fantastic pants very nice material and super performance could be size smaller but and so are super.
Excellent pants, fully consistent with the description and photo, delivery three weeks to St. Petersburg.
Very satisfied. I will still order.
Panties and the truth is super
really nice
This item is made from very nice material, color and fit are good, would recommend to buy, very good price.
Nice fabric. All as in the photo. Pants stretch a little.
Pants liked, the fabric is very pleasant to the touch, comfortable to wear, stretches. I took specially on the size more, so that the length was full. They sit quite freely, but I expected it. The color is beautiful, look great with suede shoes! The photo size L on parameters: hips 95 cm, waist 69 cm, height 165 cm, weight 57 kg.
Pants are just gorgeous. Stretch well, it was necessary to take a smaller size, but so also good!
Pants are very soft, unusual cut, for a height of 168 just above the ankle-a little short cotton wool as it seems to me, but for 600R, just super! Came quickly, in 2 weeks. They were painted, after washing the excess paint went off. Moderately warm. For a change will go! Product and store recommend!
Came quickly, as in the photo. The size matches. I recommend
Pants really liked. The fabric is pleasant, dense. Hip 95 cm, waist 68 cm size s is perfect. Suitable only for slender calves. Thank you to the store. The goods came in 25 days.
Good suede trousers, on the parameters ob 94 from 75 height 164 perfectly fit the size. pockets are deep.
Classy, pleasant to the touch, stretch, waist high. Reached the chelyabinsk region for 3 weeks. The store is polite, sociable. In general, i recommend the store! Size corresponds.
Personal pants! thank you for the excellent service! 5 +++++
i am never disappointed with this store!!! the trousers and amazing and the price is great, comfy and warm, i am usually a size 10 UK and these for great
It's beautiful, high waist, good fabric, i love it! I ordered size ch in mexico i'm size 9 my measurements are 96-72-98
All as in the description, excellent village, i recommend!!
Very reliable store, have be sleeping but wrote that quality is not good and can send other goods. I received my dress, quality sensational. Recommend salesman.
Pants are excellent, now i want in a different color.
Perfect! I will order more
I'm surprised. The pants are great. I chose size M and fits perfect on waist 70 and hips 98.
At 48 rr you can take l, but if the hips are narrow, if the hips of the butt are large, the xl is just right, the length is 168 perfect, nothing to sew is not necessary
super
Excellent pants! 5 ++++
Super cool pants! I'll order in more. The russian 42 s is ideal. Length on height 171 back-to-back
Pants are very good, on the hips 110 xl in the most riaz, soft, pleasant, more for spring or autumn
i really recommend! very good!