SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stretch clearly, but when I opened the parcel-I thought I would not fit. for buttons, the hole as always is not cut, for height 168 the length of the shortened is good. subtract all the shortcomings in the form of thick lines and calves, think for yourself. In general, they look great, I'm happy!
Jeans super, I take 4 pairs.
Really liked. Good stretch, on the volume of the hips 108, sat very well. Color saturated, as in the photo.
Jeans are very good, delivery is very fast.
They sat perfectly. I wear L in life. Ordered XL. They sat in the guise.
By virus long czekałam for shipping but so is OK
Pants fit perfectly, purchase is happy
When the daughter will measure, finish, and so very pretty jeans.
Great
Ordering a second time, all super, only shipping long before the new year
I take 3 times, Berda 100 approximately size L
Very cool jeans)))
Jeans super thick, stretch but not much, arrived very quickly in less than 2 weeks
Short
The size corresponds, the fabric is dense, the delivery is less than a month to the Moscow region
I order already the third in the account, everyone is happy.
In Kiev delivery more than a month. Normal, tight pants
Delivery is fast. with the size is not guessed. the parameters of ot-63, ob-88 are large
On the parameters 83-70-92 ordered S. It's a kapets. S-Ka is on the child. Отдала girlfriend. She weighs 40 kg and that, she said that she needs to lose weight for such jeans. That's interesting m probably also tiny. I do not even know what size it was necessary to take. I'm afraid m would be too small. Probably L. and so very dense, beautiful. I needed them so much. I had to break up with them.
Jeans are excellent, for the first time on ob 97 ordered l and they turned out to be great and the smell was terrible, this time i ordered m and everything was fine village and smell was not, at a height of 153, both pairs are below the ankle, they are still dense compared to dark blue, and delivery is always very fast
The order was sent 01.06 received at the post of 14.06. kazan. at its 44-46 ordered l, the village is excellent, the landing is high. the fabric is dense but stretches well. At my height 1.56 m length just right. Ankles close. I'm very happy
They sat down like poured! Quality is excellent! And the length is straight perfect, the height is 156, the weight is 45. Stretch well. For such a price i consider it a very successful purchase! Thank you!!!
exactly what I want
Unfortunately small, and so the quality is good
Good jeans, took a second time, at least the fabric is like jeans, not a rag.
Dense! Liked! Surprised that the hole for the buttons was sewn! Herself cut it out) a little needlework) do not forget about the cashek
Jeans super, came quickly, weeks for three, at its xs-s ordered s, came up perfectly, stretch well)
I liked but there is hole stitched this dislike
Cool, dense. Stretch well, but do not stretch. S on our with perfectly sat down. From 65 cm, about 90 cm. Landing high, to the navel. Quality, beautiful, look at times more expensive.
Pants just super color is very good as i wanted, tight jeans stretch about me 110 4 hl sat well i was waiting for them very much and not disappointed, i recommend
Fit in size. Jeans are very high quality. Liked. Seller thanks for the fast delivery.
Come quickly. Have a slight smell. At a height of 160 and a weight of 62 kg sat perfectly! Waist high. In general, i recommend!
Kiev was reached in 18 days. Good jeans, tight, stretch. It was necessary to order xl so that there were more free, and so norms
Good quality