SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived quickly, and it is so beautiful, it is more beautiful than in the photo. I am so happy with it
Thanks for the skirt!!!!!! This is already my third skirt in this store. And... they are each different in texture of the fabric. but they are just fabulous!!!! Love them!!!!!! thank you!!!!
The fabric is pleasant, deep blue. On height 172, she covers the knee. Waist 73, about 100. In the waist freely fit more cm 3-5, in the hips does not hang, but also will fit another 3 cm exactly. At the first fitting, the hands were blue. She's flinging and she can paint light things, be careful.
All in size
Absolutely an amazing beautiful suede skirt. I recommend this!
The skirt is normal, it stretches well, but on about 108 completely back-to-back, it's certainly unpleasant. The length is slightly below the knee for height 165.
The skirt is good, but I was mistaken with the size, at 44-46 took L. It was necessary for a larger size.
The skirt corresponds to the description and sits very well. Pleasant to the touch. I ordered the size L for 44 villages perfectly
Transportation canceled, returned money
Very beautiful skirt, I recommend.
Delivery fast, everything came perfectly, purchase satisfied
Fast delivery, very much like everything
This very nice skirt, it is very soft fabric, the color is divine, it is comfortable.
On the hips 96 cm you need to take XL. Took L tugovato
Very pretty skirt, Elastic, Super feel, color gorgeous. I am glad.
The skirt is very good
The store's size grid corresponds. Fast delivery, product and seller recommend more review. On YouTube channel Darya Star Video mega unpacking 44
The skirt is excellent, but I again did not guess with the size
Superb skirt, well cut, soft fabric I recommend (all courage in the face of the pandemic, take care of you)
As in the photo
Thank you. Beautiful skirt.
I take the third. Cool skirts.
We buy a skirt for the second time, we like everything, XXL came to about 106 cm, we recommend
The skirt is excellent, I have the size m took L to me too big
All the same, thin fabric. By colors exactly as in the picture. The size of the norms (waist 69, hips 96)
On my parameters 62/93 is good, in the guise.
nice skirt, just like the describtion.
Great skirt!! I recommend unequivocally! The material is dense, pleasant, stretch. sewing factory-no complaints, everything is smooth, neat. The size grid is the same. Seller thanks! Do not regret, buy.
I liked the skirt. Pleasant, soft, fabric Elastic. On the volume of the hips 105 cm, 2XL back-to-back. I recommend to buy. Thank you to the store.
Skirt, well, very much, I liked it! Soft fabric. On OB = 99 ideally fit the size L, but in the guise. If you want more spacious-take a bigger size.
The skirt is just a bomb, it looks very sexy. At the waist 61 and hips 91 took L, although I always take m and was not mistaken. The skirt sat perfectly, the only thing in the waist will have to sew, but it's not scary. Be sure to order another color. To the touch is very pleasant, I do not want to shoot. Order, you will not regret. Seller recommend.
The skirt is cool. I took the blue size m just, and the beige size is 44-46 more. Immediately bought it from me))
Came in time, corresponds to the description, looks great, slim. The length of the height is 161 cm to the middle of the calf. The fabric is dense under suede, the lines are even, neatly sewn. Who has a thin waist, will be wide, but you can sew. For 541 ruble just a cool skirt. Thanks to the store. I recommend
The skirt is good) the seams are even, the fabric is without flaws. On the parameters from 66, OB 99 took M and everything went well)
Without lining, velvety. At 68/96 is perfect
On the hips 101 good
Very nice item, fast shipping
Thank you. A good skirt, all as in the description.
Ot-74 cm, ob-98 cm came up perfectly
The skirt is cool, but in size I was mistaken. XL was not enough.
I liked it. On my parameters of the village is excellent from 76 cm, ob100cm. The parcel came very quickly to Bashkiria. Height 170 cm, weight 64 kg. Without marriage.
Fast delivery to Latvia. The product fully corresponds to the description and photo of the store. The color and fabric are beautiful, suede, does not crumple. On my parameters OB 96, OT 78, height 164 cm ideally fit the size of XL. I recommend a reliable and attentive store, also the product itself.
I liked the skirt, but it is not suede but sent another one.
I love the size of the skirt, but the size L is only suitable for 44-46 size. I will order a larger size. I recommend this product
The material stretches. Length (below knee)
I will give a gift to a friend
Excellent skirt, all as in the picture, thanks to the store for the fast delivery!! @
Came quickly weeks in 4! The skirt is basically not bad, expected the truth that it will be a little thicker (there is a similar brand-it is thicker and less stretches, well hides the shortcomings), the length is good, the color is awesome beautiful cornflower blue, at 50 size straight in the guise and all the shortcomings emphasize! Shop recommend, on a good figure the skirt will be awesome to sit!
Very cool stretches later I'll throw a photo
Fast delivery, excellent skirt. I have two skirts like this, long, from the other store, and this knee to the height of 161. The fabric stretches well, soft, cozy. On the Sizes from 75, about 100 XL perfectly sat down. The gray color is just awesome, I really liked it. I recommend.